Case Worker, Northumberland Safe Haven

LLOYD'S REGISTER INTERNATIONAL; North East; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream

Wellbeing programme

Life assurance

Blue Light Card

Job summary

Everyturn Mental Health in Ashington is seeking a Case Worker for the Northumberland Safe Haven. You will provide a safe, welcoming environment in person and over the phone, using de-escalation and active listening to support clients on their recovery journey and access local services.

The role focuses on crisis planning, relapse prevention and signposting, with emphasis on understanding local care pathways and facilitating lasting peer-support networks.

Qualifications

• 1:1 work with clients with complex needs.
• Awareness of health and social care systems.
• Knowledge of recovery and stigma in mental health.

Responsibilities

• Co-produce crisis plans and relapse prevention tools with the person.
• Provide signposting and guidance to services as required.
• Develop knowledge of local care pathways and community resources.
• Support people to build peer-support networks beyond the service.
• Maintain accurate documentation and records in line with policies.

Skills

1:1 support

Mental health awareness

Health & social care

Recovery knowledge

Homelessness awareness

Job description

Case Worker, Northumberland Safe Haven

Enhancements paid for evenings, weekends and bank holidays

5x days fully-flexible, Monday to Sunday

We have a fantastic opportunity for a Case Worker to join our amazing new service which has recently launched. We are looking for resilient, compassionate individuals to work in our new Safe Haven in Ashington.

You will provide a safe and welcoming environment in person and over the phone for all clients, using de-escalation skills, active listening and calm communication. To support the person to develop their knowledge, skills and confidence to withstand future life challenges, whilst maintaining good mental health and wellbeing, and liaising with appropriate services.

About the role

• Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (wrap), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.
• Provide signposting and guidance, as well as support where appropriate to the person to access services and resources they need. The amount and intensity of this support will vary depending on the person’s needs, mental health and life circumstances to ensure they are supported during their recovery.
• Develop knowledge of the local care pathways and local community knowledge (including cultural sensitivities) to meet service users’ need and support the individual journey.
• Support people to develop lasting, independent peer-support networks beyond the Service to enable them to maintain their recovery.
• Manage documentation and time effectively, ensuring up to date and clear record keeping in line with organisational policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies.

About you

• Demonstrable experience of working 1:1 with service users with complex needs
• Demonstrable experience working within Health, social care or VCSE systems
• Awareness of Health and Social care systems
• Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health
• Awareness of recovery in the context of mental health
• Awareness of the effects of stigma and discrimination
• Awareness of issues surrounding homelessness, financial inclusion or substance misuse

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years' service) and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).

© Everyturn Mental Health. All rights reserved.

Everyturn Referral Assistant