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Severnside Institute for Psychotherapy; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Severnside Institute for Psychotherapy is seeking an administrative professional to support the SMT across operations, facilities, training, events and communications from our central Bristol premises. The role requires excellent attention to detail, strong communication, and a calm, proactive approach to managing a range of tasks.

You will handle invoice processing, minute-taking, CRM maintenance, contract preparation and coordination of events, while ensuring health and safety in the building

Qualifications

• Excellent attention to detail
• Strong communication skills
• Calm, proactive approach to managing tasks

Responsibilities

• Coordinate with Finance Manager and assist with processing invoices and basic finance tasks
• Support SMT with administrative tasks across operations, governance, facilities and training
• Assist meetings and committees (scheduling, room setup, minute-taking) and maintain room bookings
• Process referrals and enquiries to CRS with sensitivity and accuracy
• Organise internal and external events and distribute member communications
• Respond to inquiries from members and the public in a friendly, professional manner
• Coordinate with cleaning partners and ensure Health and Safety standards
• Carry out regular building maintenance and ensure therapy rooms are stocked
• Support Orchard Therapy and Low Cost Clinic administration including appointments and minutes
• Maintain Training records and CRM, and publish content across channels
• Attend Training Committee meetings and monitor payment plans for students
• Check invoices against contracted amounts
• Application Deadline: 12th October 2026

Skills

Attention to detail

Strong communication skills

Proactive approach

Job description

Location: Onsite – Central Bristol office

About Us

We are a long-standing psychotherapy training institute and membership charity based in central Bristol. Much of our work is delivered through a member-led committee structure and significant voluntary contribution from members, supported by a small senior staff team and overseen by a Board of Trustees.

We operate from our own premises in central Bristol, which include a training space and eight busy therapy rooms. Alongside training and member activity, we run a patient consultation referral service and a programme of events and education for both members and the wider public.

The Role

This is a varied and rewarding administrative role at the heart of the organisation. You will support the SMT across core areas including operations, facilities, training, events, communications, finance.

The role is suited to someone with excellent attention to detail, strong communication skills and a calm, proactive approach to managing tasks.

Key Responsibilities

Finance

Coordinate with the Finance Manager and assist with processing invoices and other basic finance tasks.

Operations

Support the SMT with administrative tasks across operations, governance, facilities and training.

Support meetings and committees (scheduling, room setup, minute-taking).

Maintain the internal system (TeamUp) for therapy room bookings.

Process referrals and enquiries to the patient consultation & referral service (CRS) sensitively and accurately.

Support the organisation of internal and external events.

Help format and distribute member communications, including newsletters and notices.

Respond to general enquiries from members, therapy room users and the public in a friendly and professional manner.

Oversee and coordinate with cleaning partners and ensure the building adheres to proper Health and Safety standards

Carry out regular building maintenance tasks and ensure standard items and furniture are present in every therapy room.

Proactively take action and follow up complaints and concerns logged by room users.

Provide administrative support to Orchard Therapy and Low Cost Clinic including managing inboxes, liaising with therapists and patients to set up appointments, updating and preparing service documents, scheduling meetings and taking minutes.

Training

Maintain and update training records and systems, including supervisor and training therapist availability lists and the CRM.

Google suite - maintain and document appropriate access for training staff.

Prepare and issue contracts.

Maintain Training Hub sites, ensuring links and content are up to date.

Collate reports and maintain reporting systems.

Publish content across the organisation's social media channels.

Attend and take minutes of Training Committee (TC) meetings as required.

Set up and monitor payment plans for students.

Check invoices against contracted amounts.

Application Deadline: 12th October 2026

Interview date (tentative): WC 19th October 2026