Administrator

Severnside Institute for Psychotherapy; West of England; On-site; GBP 21,000 - 28,000; Part time

Benefits offered by this job

Contributory pension

Flexible part-time role

Friendly working environment

Mental health & public engagement

Job summary

Severnside Institute for Psychotherapy is seeking an organised administrative professional for a part-time, on-site role in central Bristol. You will support the Senior Management Team across operations, facilities, training and communications while maintaining busy diary schedules and coordinating meetings.

The role focuses on accuracy, discretion and proactive task management, with duties spanning invoicing, CRM activities and event administration within a supportive, values-led charity

Qualifications

• Experience in a similar administrative role with attention to detail.
• Strong written and verbal communication abilities.
• Comfort with Google Workspace, CRM systems and online tools.

Responsibilities

• Support SMT across operations, governance, facilities and training.
• Coordinate meetings, take minutes and manage room bookings.
• Process referrals and enquiries for the patient consultation service.
• Maintain office systems and ensure health and safety standards.
• Prepare contracts, manage training records and CRM data.
• Assist with events and member communications.

Skills

Strong administrative skills

Organisational & time-management

Written & verbal communication

Calm proactive approach

Tools

Google Workspace

CRM systems

Website & social media tools

Xero (finance system)

Job description

Location : Onsite – Central Bristol office

Contract : Permanent

Reports to : Senior Management Team (SMT)

Line Managed by : Operations Manager

About Us

We are a long-standing psychotherapy training institute and membership charity based in central Bristol. Much of our work is delivered through a member-led committee structure and significant voluntary contribution from members, supported by a small senior staff team and overseen by a Board of Trustees.

We operate from our own premises in central Bristol, which include a training space and eight busy therapy rooms. Alongside training and member activity, we run a patient consultation referral service and a programme of events and education for both members and the wider public.

The Role

This is a varied and rewarding administrative role at the heart of the organisation. You will support the SMT across core areas including operations, facilities, training, events, communications, finance.

The role is suited to someone with excellent attention to detail, strong communication skills and a calm, proactive approach to managing tasks.

Key Responsibilities

Finance

• Coordinate with the Finance Manager and assist with processing invoices and other basic finance tasks.

Operations

• Support the SMT with administrative tasks across operations, governance, facilities and training.
• Support meetings and committees (scheduling, room setup, minute-taking).
• Maintain the internal system (TeamUp) for therapy room bookings.
• Process referrals and enquiries to the patient consultation & referral service (CRS) sensitively and accurately.
• Support the organisation of internal and external events.
• Help format and distribute member communications, including newsletters and notices.
• Respond to general enquiries from members, therapy room users and the public in a friendly and professional manner.
• Oversee and coordinate with cleaning partners and ensure the building adheres to proper Health and Safety standards
• Carry out regular building maintenance tasks and ensure standard items and furniture are present in every therapy room.
• Proactively take action and follow up complaints and concerns logged by room users.
• Provide administrative support to Orchard Therapy and Low Cost Clinic including managing inboxes, liaising with therapists and patients to set up appointments, updating and preparing service documents, scheduling meetings and taking minutes.

Training

• Maintain and update training records and systems, including supervisor and training therapist availability lists and the CRM.
• Google suite - maintain and documentappropriate access for training staff.
• Prepare and issue contracts.
• Maintain Training Hub sites, ensuring links and content are up to date.
• Collate reports and maintain reporting systems.
• Publish content across the organisation's social media channels.
• Attend and take minutes of Training Committee (TC) meetings as required.
• Set up and monitor payment plans for students.
• Check invoices against contracted amounts.

Person Specification

• Strong administrative skills and experience in a similar role.
• Excellent organisational and time-management abilities.
• Good written and verbal communication skills.
• Confident using office software and digital systems (e.g. Google Workspace, website and social media management tools, CRM systems).
• Willingness to take on different tasks across training, finance, operations and facilities
• Ability to work independently and as part of a small, collaborative team.
• Discretion and sensitivity when handling personal or confidential information.
• A friendly, professional manner when dealing with the public and colleagues.
• Awareness and/or ability to learn finance systems such as Xero.
• Preferred: Experience working with voluntary committees or in a charity, education or health based environment.
• Willingness to work outside office hours on occasion.

What We Offer

• A flexible part-time role in a small, values-led organisation.
• A friendly and supportive working environment in central Bristol.
• Opportunities to contribute meaningfully to mental health, training and public engagement.
• A chance to contribute to a socially valuable, ethically grounded organisation.
• Contributory pension (4% of salary by employee, matched by employer).

Application Deadline: 12th October 2026

Interview date (tentative): WC 19th October 2026