Read more

Dignity; West Midlands; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

25 days annual leave

Bank holidays

Life assurance 2x salary

MyStaffShop discounts

Eyecare support

Flu jab reimbursement

24/7 Employee Assistance Programme

Ongoing training and apprenticeships

Job summary

Dyson Richards Funeral Directors in Sheldon & Shirley is seeking a Senior Funeral Director. You will lead funeral operations, develop your team, and build community relationships to ensure services meet the highest standards.

The role focuses on delivering and overseeing services, maintaining compliance, and representing the Dignity Funeral Directors brand across local communities. Leadership, empathy, and professional excellence are essential.

Qualifications

• Proven leadership in funeral operations
• Empathetic client service orientation
• Strong team development and coaching skills
• Experience with branch operations and scheduling
• Proficient IT skills (MS Office, Outlook, internal databases)

Responsibilities

• Deliver complex funeral arrangements with care and respect for client wishes
• Oversee branch standards, care of the deceased and service quality
• Participate in an out-of-hours on-call rota (nights/weekends)
• Lead recruitment, onboarding and regular performance reviews
• Coordinate back-of-house operations and scheduling for services
• Support the Cluster Manager with audits, compliance and performance reviews
• Identify service gaps and recommend process and training improvements
• Ensure funeral plan banks are replenished and FPC training is completed

Job description

Job Type: Full-time, Permanent

Salary: £34,342.15 per annum

We're

looking for an experienced, compassionate individual to join our team as a Senior Funeral Director at Dyson Richards Funeral Directors in Sheldon & Shirley.

You'll

play a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while

representing

Dignity Funeral Directors and building trusted relationships in your local community.

Our Mission:

To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision:

The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Your Impact and Responsibilities

As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You’ll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team.

You’ll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.

As a Senior Funeral Director, you will:

• Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements arerespectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high-quality care of the deceased.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s.
• Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills and Knowledge…

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring.

continuous care and operational effectiveness.

• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on-call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What you can expect from us

Time to recharge –

Up to 25 days' annual leave (rising with service) plus bank holidays.

Yearly bonus of £300–£500.

Planning for your future –

Peace of mind –

Life assurance at 2x salary.

Everyday savings –

MyStaffShop discounts, eyecare support and flu jab reimbursement.

Support when you need it –

24/7 Employee Assistance Programme, occupational health and confidential counselling.

Learn and grow –

Ongoing training, internal learning pathways and apprenticeships.

Making work easier –

Free on-site parking at most locations.

What Sets Us Apart

Meaningful purpose –

Supporting families through the hardest moments of their lives.

Grow with us –

More career paths and leadership opportunities as our group grows.

Shape the future –

Help us become the UK's number one end-of-life provider and see the difference it makes.

What are the next steps?

If this sounds like the next step in your career, hit 'apply' — a member of our Talent Acquisition Team will be in touch to guide you through what's next.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.