Funeral Service Specialist

Kallidus Recruit; Chippenham; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Time off: 25 days + bank holidays

Yearly bonus £300-£500

Pension 4% matched

Life assurance 2x salary

On-site parking

Employee Assistance Programme

Training and apprenticeships

Staff discounts and eyecare

Job summary

F.W Jones and Sons in Chippenham seeks a Funeral Service Specialist (Level One) to lead day-to-day branch operations and support families with compassionate care. You will guide families through funeral plans and ceremonial duties, with full training provided and opportunities to grow within our end-of-life services.

The role emphasizes empathy, strong communication and meticulous administration, including meeting legal requirements and coordinating with suppliers.

Qualifications

• Empathy, confidence and attention to detail in sensitive situations.
• Full training provided for funeral-related processes.
• Experience in customer service, care or admin is beneficial (training provided).

Responsibilities

• Guide families through funeral arrangements with care and professionalism.
• Arrange funerals meeting family wishes, cultural practices and legal requirements.
• Oversee day-to-day branch operations, administration and presentation.
• Build relationships with suppliers, care homes, ministers, celebrants and florists.
• Lead chapel visits and support ceremonial duties when needed.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist during peak times.

Skills

Empathy

Communication

Organisational skills

PC literacy

Customer service

Tools

Microsoft Office

Outlook

Internal systems

Job description

Position: Funeral Service Specialist - Level One

Location: F.W Jones & Son Funeral Directors, Chippenham

Job Type: 38.33 Hours per week + on-call

Salary: £26,708.34 per annum

We're looking for an empathetic and well-organised individual to join our team at F.W Jones and Sons as a Funeral Service Specialist (Level One). You'll take the lead in running the branch day to day, supporting families and building trusted local relationships, with training to guide families through Funeral Plans and support ceremonial duties when needed.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact and Responsibilities

This role calls for empathy, confidence and attention to detail - guiding people through funeral arrangements with care, introducing the support we offer, and making sure every detail is taken care of.

As a Funeral Services Specialist, you will:

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills and Knowledge

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate - Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) - helpful for travelling to client homes and local branches.

What you can expect from us

• Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays.
• Extra reward - Yearly bonus of £300-£500.
• Funeral Plan Commission - Up to £2,000 OTE per annum through funeral plan sales.
• Planning for your future - 4% matched pension.
• Peace of mind - Life assurance at 2x salary.
• Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow - Ongoing training, internal learning pathways and apprenticeships.
• Making work easier - Free on-site parking at most locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.