Senior Funeral Director

Kallidus Recruit; West Midlands; Remote; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300-£500

4% matched pension

Life assurance 2x salary

MyStaffShop discounts

Job summary

Dyson Richards Funeral Directors, Shirley, is seeking a Senior Funeral Director to lead funeral operations and guide a team with empathy and professionalism. You will develop staff, uphold high standards of care, and foster strong relationships with families and local partners in the community.

The role involves delivering services, managing day-to-day operations across branches, and ensuring compliance while representing the Dignity Funeral Directors network.

Qualifications

• As a Senior Funeral Director, lead and develop the team with empathy and professionalism.
• Ensure high standards of care, client satisfaction and compliance.
• Ability to follow procedures and use IT systems for records and scheduling.

Responsibilities

• Deliver complex funeral arrangements with sensitivity and respect to client wishes.
• Oversee branch standards, care of the deceased and team performance.
• Participate in on-call rota to support families outside normal hours.
• Recruitment, onboarding and regular performance reviews with 121s.
• Coordinate back-of-house operations and scheduling across branches.
• Support Cluster Manager with audits, compliance and training improvements.
• Identify service gaps and drive process enhancements and training.
• Ensure Funeral Plan Consultant training across the team.

Skills

Team leadership

Empathy

Client service

Record keeping

IT systems

Job description

Position: Senior Funeral Director
Location: Dyson Richards Funeral Directors, Shirley
Job Type: Full-time, Permanent
Salary: £34,342.15 per annum

We're looking for an experienced, compassionate individual to join our team as a Senior Funeral Director at Dyson Richards Funeral Directors, Shirley. You'll play a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while representing Dignity Funeral Directors and building trusted relationships in your local community.

Our Mission:

To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision:

The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Your Impact and Responsibilities

As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You’ll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team.

You’ll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.

As a Senior Funeral Director, you will:

• Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements arerespectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high-quality care of the deceased.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s.
• Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills and Knowledge…

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring.continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on-call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What you can expect from us

• Time to recharge – Up to 25 days' annual leave (rising with service) plus bank holidays.
• Extra reward – Yearly bonus of £300-£500.
• Planning for your future – 4% matched pension.
• Peace of mind – Life assurance at 2x salary.
• Everyday savings – MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it – 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow – Ongoing training, internal learning pathways and apprenticeships.
• Making work easier – Free on-site parking at most locations.

What Sets Us Apart

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.