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Victim Support; Walsall; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible hybrid working

28 days holiday + Bank Holidays (33)

Birthday leave

Pension plan 5% employer contribution

Enhanced sick pay and parental leave

Exclusive discounts on High Street, UK

Financial wellbeing hub

Employee assistance programme

EDI networks and colleague cafes

Cycle to work scheme & season ticket

Career development & progression

Job summary

Victim Support is hiring a Caseworker (Independent Victim Advocate) for the West Midlands team, based in Walsall with hybrid options. The role involves identifying risk and meeting needs of those affected by crime, including travel across the Dudley, Sandwell, Walsall and Wolverhampton areas.

The role focuses on delivering services via phone, video, and in person, developing safety and support plans, and working with partners to support service users. Training and career progression are provided.

Qualifications

• Effective verbal and written communication skills.
• Understanding of the impact of crime.
• Proven ability to deliver services in multi-agency settings.

Responsibilities

• Manage a caseload and support service users via telephone, video, and in-person.
• Assess needs and risk at initial contact and on an ongoing basis.
• Develop, deliver, and monitor safety and support plans for those affected by crime.
• Provide resources, interventions, and information to service users.
• Identify safeguarding concerns and act on them.
• Collaborate with key partners.
• Maintain records in a case management system and contribute to monitoring information.

Skills

Verbal communication

Written communication

Risk assessment

Independent working

Job description

We have an exciting opportunity for a Caseworker (known internally as Independent Victim Advocate) to join the West Midlands team, working 37.5 hours a week, based in our Walsall office. Victim Support offer a hybrid working policy, where you will be able to work some of your working days from home, if preferable.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse, sexual violence and other crimes. There may be some requirement to travel across the Dudley, Sandwell, Walsall and Wolverhampton areas.

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.....

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based at our West Bromwich office with the option of hybrid working from home. Travel across the area is required, travelling time is within working hours & expenses are reimbursed.

As a Caseworker you will:

• Effectively managing a caseload, delivering excellent services via telephone, video call and in person to support service users
• Assessing need and risk at initial contact and on an on-going basis
• Developing, delivering, and monitoring safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
• Helping service users build healthy coping mechanisms and providing practical support and information
• Identifying and providing action to safeguarding concerns
• Working collaboratively with key partners
• Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes
• Delivering awareness raising sessions on the impact of crime to partner agencies and community groups and participating in community events.

You will need

• An understanding of the impact of crime
• Effective verbal and written communication skills
• A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• The ability to balance competing needs and priorities
• The ability to work independently and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.