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Oliver Bonas; Plymouth; On-site; GBP 28,000 - 42,000; Part time

Benefits offered by this job

Generous employee discount 60%

24 hour employee assistance programme

Flexible holiday 30–35 days

Profit related bonus

Private Medical or Westfield Health

Refer a Friend incentive

Maternity/Paternity/Adoption leave

EDI and wellbeing support

360L eLearning

Free refreshments in store

Job summary

Oliver Bonas in Plymouth is seeking a Store Manager to lead the team, boost sales and deliver exceptional customer experiences.

You will analyse performance, set SMART goals, run appraisals, and collaborate with the Area Manager and People Advisor to drive success while upholding OB values.

Qualifications

• Experience in team management.
• Positive, vibrant attitude with customer focus.
• Kind and considerate towards customers and team members.
• Strong organisation and multi-tasking abilities.
• Ambition and resourcefulness to learn more.

Responsibilities

• Analyze reports to measure store success and team performance.
• Work with KPIs to evaluate store performance and development areas.
• Provide leadership and guidance to all team members and align personal and store objectives.
• Conduct progress meetings and appraisals with SMART goals for all staff.
• Communicate development or training needs to Area Manager and People Advisor.
• Deliver exceptional customer service and ensure store meets OB standards.
• Maintain a warm, inclusive atmosphere and lead by example.
• Uphold OB tone of voice and standards across written and verbal communication.

Skills

Team management

Customer service

Leadership

Organisation

Ambition

Job description

We are looking for a Store Manager to join Team OB in our Plymouth store.

As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards.
• Communicate any development/training issues that are identified to the Area Manager and People Advisor.
• Provide a great experience to every customer delivering on our service expectations.
• Ensure exemplary customer service is delivered by the team at all times.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.
• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through our 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who is kind, helpful and considerate towards customers and team members alike.
• Provide a great experience to every customer delivering on our service expectations.
• Lead by example to ensure your team deliver exceptional customer experiences.
• Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store.
• Exceptional organisation skills and natural multi-tasking ability.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.