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Oliver Bonas; Cheltenham; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Generous employee discount 60% off OB

24-hour employee assistance programme

Flexible holiday – 30 days, up to 35

Discretionary annual bonus

Westfield Health Cash Plan

Pension auto-enrolment

Refer a Friend incentive

Enhanced parental leave

EDI and diversity initiatives

Mental Health support

360L eLearning

In-store refreshments

Job summary

Oliver Bonas seeks an Assistant Store Manager for our Cheltenham store, working 32 hours per week. You will support the Store Manager to drive sales, inspire the team, and deliver an exceptional customer experience.

This role offers a flexible contract with a fixed weekly schedule and conversations about flexible working. Join OB’s vibrant team and contribute to a joyful, customer-focused store culture.

Qualifications

• Experience in team management.
• Positive, vibrant and ready to take on anything.
• Kind, helpful and considerate towards customers and team members alike.
• Calm and solutions-focused with strong listening skills.
• Exceptional organisation skills and multi-tasking ability.
• Commercial awareness.
• Ambition and willingness to learn more.

Responsibilities

• Analyse a variety of reports to measure the store and team performance.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and guide the team to meet personal and store objectives.
• Deliver a great customer experience and meet service expectations.
• Collaborate with the store manager to ensure excellent customer experiences.
• Create a warm, inclusive atmosphere for customers and staff.
• Support progress meetings and appraisals for team members and conduct them when appropriate.
• Help develop and support team career progression.
• Follow cash handling guidelines and till operations.
• Ensure the team adheres to OB operational standards.
• Communicate clearly and in keeping with the Oliver Bonas tone of voice.

Skills

Team management

Positive attitude

Customer focus

Calm under pressure

Organization

Commercial awareness

Ambition

Resourcefulness

Job description

Assistant Store Manager (32 Hours)

Company: Oliver Bonas Salary: Competitive Hours: Full-time Location: Cheltenham, GL50 1LE Job type: Permanent Posting date: 11 Sept 2026 Closing date: 10 Oct 2026

We are looking for an Assistant Store Manager to join Team OB in our Cheltenham store.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

A bit about us ...

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role ...

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Provide a great experience to every customer delivering on our service expectations.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Calm, solutions focused with strong listening skills to find way to make things right.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who's looking for opportunities to learn more.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.