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NHS Jobs; Truro; On-site; GBP 19,000 - 23,000; Full time

Job summary

Roseland Surgeries is looking for a friendly Medical Receptionist to join our practice team across Portscatho, Tregony and St Mawes. You will be the first point of contact for patients, handling calls, bookings and basic administration with a patient-centred approach.

In this role you will support clinicians, manage appointments, process repeat prescriptions and maintain accurate patient records, ensuring GDPR and confidentiality at all times while contributing to a high standard of care across

Responsibilities

• Reception and Patient Services: Welcome patients, carers and visitors in a polite, professional and friendly manner.
• Provide a positive first impression of the practice at all times.
• Answer incoming telephone calls promptly and manage enquiries appropriately.
• Book, amend and cancel appointments using the practice clinical system.
• Support effective appointment utilisation and identify suitable appointments based on patient needs.
• Signpost patients to the most appropriate clinician, service or healthcare provider.
• Manage patient queries both face-to-face and remotely.
• Support patients in accessing online services where appropriate.
• Process repeat prescription requests in accordance with practice procedures.
• Register new patients and maintain accurate patient registration records.

Job description

Job Title: Medical Receptionist
Accountable To: GP Partners / Practice Manager
Responsible To: Practice Manager / Assistant Practice Manager
Job Purpose: The Medical Receptionist is a key member of the practice team, responsible for providing a professional, efficient and patient-focused reception and administrative service across Roseland Surgeries. As the first point of contact for patients, visitors and external organisations, the postholder will help ensure that patients receive a positive experience and are directed to the most appropriate services to meet their needs. The role combines front-of-house reception duties with a wide range of administrative responsibilities to support clinicians and the wider practice team. The postholder will be expected to work flexibly across the practice's sites in Portscatho, Tregony and St Mawes as required.

Key Responsibilities

• Reception and Patient Services: Welcome patients, carers and visitors in a polite, professional and friendly manner.
• Provide a positive first impression of the practice at all times.
• Answer incoming telephone calls promptly and manage enquiries appropriately.
• Take accurate messages and ensure they are forwarded to the relevant person in a timely manner.
• Book, amend and cancel appointments using the practice clinical system.
• Support effective appointment utilisation and identify suitable appointments based on patient needs.
• Signpost patients to the most appropriate clinician, service or healthcare provider.
• Manage patient queries both face-to-face and remotely.
• Support patients in accessing online services where appropriate.
• Administrative Duties: Process repeat prescription requests in accordance with practice procedures.
• Register new patients and maintain accurate patient registration records.
• Update and maintain patient demographic information.
• Scan, code and process documents as required.
• Manage incoming and outgoing correspondence, including post, emails and electronic communications.
• Support the filing, retrieval and management of patient records.
• Undertake data entry and administrative tasks accurately and efficiently.
• Assist with practice audits, searches and recall programmes as directed.
• Provide general administrative support to clinicians and practice management.
• Communication and Teamworking: Work collaboratively with GPs, nurses, healthcare assistants, administrative staff and external agencies.
• Communicate effectively with patients from a wide range of backgrounds.
• Liaise professionally with hospitals, community services, pharmacies and other healthcare providers.
• Participate in practice meetings, training sessions and team briefings.
• Support colleagues during periods of increased workload and staff absence.
• Premises and Operational Support: Open and close practice premises in accordance with agreed procedures when required.
• Ensure reception and waiting areas are maintained to a high standard.
• Report maintenance, security or health and safety concerns promptly.
• Assist with the smooth day-to-day operation of all practice sites.
• Information Governance and Confidentiality: Maintain strict patient confidentiality at all times.
• Comply with GDPR, Data Protection legislation and NHS confidentiality requirements.
• Follow information governance policies and procedures.
• Ensure patient information is handled securely and appropriately.
• Health and Safety: Adhere to all practice health and safety policies and procedures.
• Report accidents, incidents, hazards and near misses promptly.
• Undertake mandatory training as required.
• Promote a safe environment for patients, visitors and staff.
• General Responsibilities: Demonstrate a flexible and positive approach to work.
• Work within practice policies, procedures and protocols.
• Maintain professional standards and behaviour at all times.
• Participate in training, appraisal and personal development activities.
• Adapt to changes in service delivery and undertake additional duties appropriate to the role and grade.
• Promote equality, diversity and inclusion in all aspects of work.
• Contribute to the delivery of high-quality, patient-centred care.

Recruitment Process

We recognise that applicants may choose to use AI-assisted tools to help prepare application materials. Any information provided as part of the application must be truthful and an accurate representation of the applicant's own experience, qualifications and abilities. Shortlisted candidates will normally be interviewed in person at Roseland Surgeries. Where required, reasonable adjustments will be considered to support candidates throughout the recruitment process. If you are enthusiastic, organised and enjoy helping people, we would love to hear from you. For more information about Roseland Surgeries, please visit www.roselandsurgeries.co.uk.