Patient-Centered Medical Receptionist

NHS Jobs; Truro; On-site; GBP 19,000 - 23,000; Full time

Job summary

Roseland Surgeries is looking for a friendly Medical Receptionist to join our practice team across Portscatho, Tregony and St Mawes. You will be the first point of contact for patients, handling calls, bookings and basic administration with a patient-centred approach.

In this role you will support clinicians, manage appointments, process repeat prescriptions and maintain accurate patient records, ensuring GDPR and confidentiality at all times while contributing to a high standard of care across

Responsibilities

• Reception and Patient Services: Welcome patients, carers and visitors in a polite, professional and friendly manner.
• Provide a positive first impression of the practice at all times.
• Answer incoming telephone calls promptly and manage enquiries appropriately.
• Book, amend and cancel appointments using the practice clinical system.
• Support effective appointment utilisation and identify suitable appointments based on patient needs.
• Signpost patients to the most appropriate clinician, service or healthcare provider.
• Manage patient queries both face-to-face and remotely.
• Support patients in accessing online services where appropriate.
• Process repeat prescription requests in accordance with practice procedures.
• Register new patients and maintain accurate patient registration records.

Job description

Roseland Surgeries is looking for a friendly Medical Receptionist to join our practice team across Portscatho, Tregony and St Mawes. You will be the first point of contact for patients, handling calls, bookings and basic administration with a patient-centred approach.

In this role you will support clinicians, manage appointments, process repeat prescriptions and maintain accurate patient records, ensuring GDPR and confidentiality at all times while contributing to a high standard of care across