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Baxterstorey; Swansea; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday incl. BH

Birthday holiday

Maternity leave 24 weeks

Free meals on shift

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey in Swansea is seeking passionate hospitality professionals to lead and deliver exceptional guest experiences during evening catering operations. You will supervise and train staff, coordinate logistics, and ensure every service reflects our standards of care and quality.

The role requires chef experience, strong teamwork, and a proactive approach to guest needs, dietary requirements, and event execution.

Qualifications

• Previous experience within the hospitality industry.
• Passion for food and customer service.
• Enjoy supervising, training, and supporting a team.
• Understanding of delegation.
• Excellent organizational abilities with high attention to detail.
• Clear verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented mindset.

Responsibilities

• Supervise, train, and support catering staff, set clear performance expectations.
• Ensure food quality, presentation and service meet standards; address issues promptly.
• Coordinate delivery, setup, and breakdown of catering equipment; manage event flow.
• Foster positive client relationships and handle inquiries and dietary requests.

Skills

Hospitality experience

Customer service

Team supervision

Communication

Organization

Attention to detail

Delegation

Job description

Location:Ffordd Amazon, Skewen, Swansea SA1 8QX

Salary: 30,992 per annum

Nights - 7.30pm to 4.00am 5 days out of 7

Needs to have chef experience

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for indivuduals who strive to exceed expectations at every turn.

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!

Job Description

• Supervision and Training - recruit, train, and supervise catering staff, including serversand support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Qualifications

• Previous experience within the hospitality industry
• Have a contagiouspassion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep in our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme