Hospitality Manager

BaxterStorey; Greater London; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteer days

Maternity leave 24 weeks

Pension and life insurance

Free meals on shift

Wellbeing hub

Cycle to work

Training & Apprenticeships

Job summary

BaxterStorey is seeking a Hospitality Manager in London to lead day-to-day hospitality operations for meetings, conferences, and VIP events. You will ensure service excellence, food presentation, and safety standards while managing budgets and a high-performing team.

The role requires strong client relationship skills, budget discipline, and a passion for delivering exceptional guest experiences in a premium environment.

Qualifications

• Minimum 2 years' experience in hospitality management.
• Experience managing P&L budgets and financial targets.
• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management abilities.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).

Responsibilities

• Oversee day-to-day hospitality operations for meetings, conferences, events and VIP functions.
• Maintain high standards of service, food presentation, cleanliness, and safety.
• Lead and develop the hospitality team; conduct training and performance reviews.
• Manage budgets, labour, food costs and expenditure; produce periodic reports.
• Ensure compliance with health, safety, and food safety regulations.

Skills

Hospitality management

Leadership

Client relationship management

Budget management

Food safety knowledge

Education

Level 3 Food Safety Certificate

Personal Licence Holder

Tools

Microsoft Office

Job description

Hospitality Manager

London

Monday to Friday

Up to £42,000

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Company Description

Are you a culinary connoisseur and gastronomic genius? Do you have an insatiable passion for the culinary arts and a burning desire to create masterful dishes that delight the senses? Yes? Then this is the role for you. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish and your talents shine. We wholeheartedly believe that the best food comes from nurturing talent, and empowering our chefs to continuously evolve and refine their craft, that’s why invest in you to develop your professional growth.

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a passionate Executive Chef keen to make a name for yourself within the food service industry, we would love to hear from you!

Job Description

Hospitality Operations

• Manage the day-to-day delivery of all hospitality services, including meetings, conferences, events, boardroom catering, and VIP functions.
• Ensure all hospitality requests are delivered accurately, professionally, and in line with Service Level Agreements.
• Maintain exceptional standards of food presentation, service, cleanliness, and health & safety.
• Oversee hospitality bookings, event planning, and operational execution.
• Ensure all hospitality spaces are prepared to the highest standards before, during, and after events.

Client Relationship Management

• Develop and maintain strong working relationships with stakeholders and key decision-makers.
• Act as the primary point of contact for hospitality-related enquiries and escalations.
• Conduct regular client reviews and gather feedback to drive continuous improvement.
• Anticipate client needs and proactively introduce innovative hospitality solutions.

Team Leadership

• Lead, coach, and develop the hospitality team to deliver outstanding customer service.
• Conduct regular team meetings, training sessions, and performance reviews.
• Create a positive, inclusive, and high-performing culture.
• Manage staffing levels, rotas, absence management, recruitment, and succession planning.

Financial Management

• Manage hospitality budgets and achieve agreed financial targets.
• Monitor sales, labour costs, food costs, and operational expenditure.
• Identify opportunities to increase revenue and profitability.
• Produce accurate weekly and monthly reports on performance metrics.

Health, Safety & Compliance

• Ensure compliance with all company policies, food safety regulations, and health & safety legislation.
• Maintain excellent audit standards and ensure all documentation is completed accurately.
• Lead investigations and corrective actions relating to accidents, incidents, and customer complaints.
• Promote a strong food safety and compliance culture across the team.

Innovation & Continuous Improvement

• Work closely with culinary and operational teams to develop innovative hospitality concepts.
• Keep informed of industry trends and client expectations.
• Drive sustainability initiatives and support BaxterStorey's environmental objectives.
• Implement process improvements that enhance customer experience and operational efficiency.

Essential

Skills & Experience

• Proven experience managing hospitality operations within a corporate, hotel, conference, or premium hospitality environment.
• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management abilities.
• Sound financial acumen with experience managing budgets, labour, and food costs.
• Excellent communication and organisational skills.
• Strong understanding of food safety and health & safety legislation.
• Ability to work under pressure while maintaining exceptional service standards.
• Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.

Qualifications

Essential Qualifications

• Level 3 Food Safety Certificate (or willingness to obtain)
• Personal Licence Holder (for alcohol service) or willingness to obtain
• Strong working knowledge of Health & Safety and Food Safety legislation
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint)

Desirable Qualifications

• Degree or Diploma in Hospitality Management, Events Management, Business Management, or related field
• Level 4 or Level 5 Hospitality Management qualification
• First Aid at Work qualification
• WSET (Wine & Spirit Education Trust) qualification
• ILM Leadership & Management qualification
• Chartered Institute of Hospitality membership

Essential Experience

• Minimum 2 years' experience in a hospitality management role
• Experience within a corporate hospitality, conference, hotel, luxury retail, or premium events environment
• Experience managing P&L budgets and achieving financial targets
• Proven people management experience, including recruitment, training, and performance management
• Experience managing VIP events and senior stakeholder requirements

Personal Competencies

• Exceptional customer service mindset
• Strong commercial awareness
• Excellent communication and presentation skills
• Ability to build relationships with senior clients and stakeholders
• Strong planning and organisational skills
• Ability to remain calm and professional under pressure

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.