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AWD online; Swansea; On-site; GBP 28,000 - 34,000; Full time

Job summary

AWD online is seeking a Restaurant Manager / Kitchen Manager to lead the Swansea venue with a hands-on approach to food, people and guest experience. You will oversee pizza production, staff coaching, and uphold high standards across the site and potentially additional South Wales kitchens.

The role emphasises fresh, quality food, warm hospitality, and meaningful contribution in a growing independent business. Flexible hours and 39-hour weeks are expected.

Qualifications

• Strong practical pizza production and food-preparation experience.
• Sound working knowledge of kitchen hygiene, allergen awareness and safe food handling.
• Ability to train, coach, delegate and hold colleagues accountable while remaining supportive and fair.
• Clear, confident and respectful communication skills.
• Hands-on, organised and calm approach with commercial awareness and a commitment to consistent standards.
• Genuine pride in food quality and delivering a great customer experience.
• Ability to work flexibly across South Wales locations and provide operational cover when reasonably required.

Responsibilities

• Lead Busy Shifts: Coordinate people and priorities, delegate clearly, keep service calm and organized and provide practical support where needed.
• Craft and Protect Food Quality: Prepare pizzas to agreed recipes, portion and presentation standards and oversee consistent preparation across the wider food and drink offer.
• Maintain Multi-Site Standards: Support additional kitchen locations through regular communication, visits, checks and practical guidance.
• Develop Confident Teams: Train and coach colleagues in pizza preparation, kitchen practices, food safety, recipes and service standards.
• Manage Rotas and Cover: Support staffing plans, coordinate absence and holiday cover and flag emerging recruitment or capacity needs.
• Lead Food Safety and Hygiene: Maintain HACCP-based procedures, allergen controls, temperature checks, traceability, cleaning schedules and corrective actions.
• Control Stock and Waste: Monitor stock, rotation and equipment while supporting accurate preparation, portion control and sensible cost management.
• Champion the Customer Experience: Lead effective briefings and handovers, respond professionally to feedback and promote warm, individual hospitality.

Skills

Pizza production

Food hygiene

Training & coaching

Communication skills

Organised & calm

Practical leadership

Flexibility across sites

Job description

Love great food, proper hospitality and the idea of working somewhere with more personality than a typical high-street chain? This is a hands-on leadership opportunity with a growing independent hospitality business where freshly prepared food, authentic Italian influences, quality ingredients and pride in every pizza really matter.

If you've also worked in the following roles, we'd also like to hear from you: Hospitality Manager, Operations Manager, General Manager, Venue Manager, Food and Beverage Manager, Catering Manager, Chef Manager, Restaurant General Manager, Hospitality Operations Manager, Area Manager

SALARY: Up to £31,200 per annum

LOCATION: Swansea, Wales

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 39 Hours per Week. Flexible hospitality hours including evenings, weekends and operational cover as required

JOB OVERVIEW

This is an exciting opportunity for a Restaurant Manager / Kitchen Manager who enjoys being part of the action and wants to put genuine care into the food, people and customer experience rather than simply following a corporate formula.

Based primarily at the main Swansea venue, the Restaurant Manager / Kitchen Manager will lead busy shifts, make and oversee pizzas, coach colleagues and protect the standards that give an independent food business its personality. The focus is on freshly prepared food, consistent quality and teams who understand why the details matter.

There is also scope for the Restaurant Manager / Kitchen Manager to influence standards across additional South Wales kitchens, supporting quality, training, rotas, food safety and communication between locations. It is an opportunity for someone who takes pride in great pizza and warm hospitality and wants their contribution to be noticed.

DUTIES

• Lead Busy Shifts: Coordinate people and priorities, delegate clearly, keep service calm and organised and provide practical support where needed
• Craft and Protect Food Quality: Prepare pizzas to agreed recipes, portion and presentation standards and oversee consistent preparation across the wider food and drink offer
• Maintain Multi-Site Standards: Support additional kitchen locations through regular communication, visits, checks and practical guidance
• Develop Confident Teams: Train and coach colleagues in pizza preparation, kitchen practices, food safety, recipes and service standards
• Manage Rotas and Cover: Support staffing plans, coordinate absence and holiday cover and flag emerging recruitment or capacity needs
• Lead Food Safety and Hygiene: Maintain HACCP-based procedures, allergen controls, temperature checks, traceability, cleaning schedules and corrective actions
• Control Stock and Waste: Monitor stock, rotation and equipment while supporting accurate preparation, portion control and sensible cost management
• Champion the Customer Experience: Lead effective briefings and handovers, respond professionally to feedback and promote warm, individual hospitality

CANDIDATE REQUIREMENTS

ESSENTIAL

• Strong practical pizza production and food-preparation experience
• Sound working knowledge of kitchen hygiene, allergen awareness and safe food handling
• Ability to train, coach, delegate and hold colleagues accountable while remaining supportive and fair
• Clear, confident and respectful communication skills
• Hands-on, organised and calm approach with commercial awareness and a commitment to consistent standards
• Genuine pride in food quality and delivering a great customer experience
• Ability to work flexibly across South Wales locations and provide operational cover when reasonably required

DESIRABLE

• Level 3 Food Safety in Catering and HACCP training
• Supervisor or manager-development training
• Experience producing shift reports, audit records or action plans
• Experience supporting menu launches or operational improvement
• Full UK driving licence and access to suitable transport

JOB REF: AWDO-P15170