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High Life Highland; Strontian; On-site; GBP 30,000 - 42,000; Full time

Job summary

High Life Highland is seeking a proactive Centre Manager to lead Sunart Community Centre. You will oversee operations, safety, customer service and community engagement, ensuring high standards of service delivery and efficient use of resources.

You will manage staff rotas including evenings and weekends, promote community programmes, and work with partners to enhance facilities and services while upholding the charity’s values and environmental commitments.

Responsibilities

• Promote and deliver facilities, programmes and services to meet community needs.
• Oversee daily centre operations and keep facilities tidy and safe.
• Ensure security procedures as key holder, including opening/closing.
• Implement and monitor health and safety systems (NOP, EAP, COSHH).
• Conduct regular checks of facilities and report risks promptly.
• Line manage the Community Venues team and staff deployment.
• Support recruitment, induction and ongoing training.
• Maintain high customer care standards and responsive service.
• Administer booking systems and reporting of performance stats.
• Develop improvements, engage with stakeholders and communities.
• Promote events and marketing via social media; build partnerships.
• Work varied rota including evenings and weekends.
• Continually pursue CPD and environmental sustainability in duties.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. Operational Management

• Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
• Oversee the daily operation of the centre and associated facilities.
• Ensure high standards of performance, presentation, and cleanliness on site.
• Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.

2. Health & Safety Compliance

• Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
• Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
• Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
• Line manage Community Venues team.
• Ensure efficient staff deployment and appropriate staffing levels.
• Support recruitment, induction, training and development, and disciplinary processes.
• Oversee and monitor staff training programmes, ensuring accurate records.

4. Customer Service & Community Engagement

• Maintain excellent customer care standards and ensure facilities meet diverse user needs.
• Consult with customers and staff to identify improvements and report to the Manager.
• Promote activity programmes, special projects, and community engagement initiatives.
• Attend meetings and events as required
• Support the Manager in monitoring budgets, reducing costs, and increasing income.
• Ensure compliance with financial regulations.
• Administer activity booking systems to a high standard.
• Collate performance statistics and prepare reports as required.
• Contribute to the ongoing development and improvement of facilities, programmes and services.
• Help establish a sales culture and use social media as a marketing tool.
• Build and maintain positive relationships with key stakeholders, committees, and boards.

7. Additional Information

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Pursue continuous professional development and contribute to the continuous improvement of the Sunart Community Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the CV&E team.
• You will be expected to work on a varied rota including regular evenings and weekends.
• You may be asked to undertake other duties appropriate to the role.
• Job description may be updated periodically to reflect service needs.