HLH/2609/22 Operations Manager

High Life Highland; Strontian; On-site; GBP 32,000 - 46,000; Full time

Job summary

High Life Highland seeks an Operational Manager to oversee Sunart Community Centre and related facilities in Strontian, ensuring high standards of operation, customer service and community engagement.

You will line manage the Community Venues team, support budgets and reporting, promote programmes and uphold health and safety, environmental values and staff development.

Responsibilities

• Oversee the daily operation of the centre and associated facilities.
• Maintain high standards of performance, presentation, and cleanliness on site.
• Lead and develop the Community Venues team and staffing plans.
• Manage customer service quality and community engagement initiatives.
• Assist with budgeting, reporting and administration of activity bookings.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

Operational Management

• Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
• Oversee the daily operation of the centre and associated facilities.
• Ensure high standards of performance, presentation, and cleanliness on site.
• Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.

Health & Safety Compliance

• Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
• Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
• Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.

Staff Leadership & Development

• Line manage Community Venues team.
• Ensure efficient staff deployment and appropriate staffing levels.
• Support recruitment, induction, training and development, and disciplinary processes.
• Oversee and monitor staff training programmes, ensuring accurate records.

Customer Service & Community Engagement

• Maintain excellent customer care standards and ensure facilities meet diverse user needs.
• Consult with customers and staff to identify improvements and report to the Manager.
• Promote activity programmes, special projects, and community engagement initiatives.
• Attend meetings and events as required

Financial & Administrative Duties

• Support the Manager in monitoring budgets, reducing costs, and increasing income.
• Ensure compliance with financial regulations.
• Administer activity booking systems to a high standard.
• Collate performance statistics and prepare reports as required.

Innovation, Marketing & Development

• Contribute to the ongoing development and improvement of facilities, programmes and services.
• Help establish a sales culture and use social media as a marketing tool.
• Build and maintain positive relationships with key stakeholders, committees, and boards.

Additional Information

• Actively promote a positive and collaborative workplace culture that supports the Charity's purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Pursue continuous professional development and contribute to the continuous improvement of the Sunart Community Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the CV&E team.

• You will be expected to work on a varied rota including regular evenings and weekends.
• You may be asked to undertake other duties appropriate to the role.
• Job description may be updated periodically to reflect service needs.