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High Life Highland; Fort William; On-site; GBP 21,000 - 27,000; Full time

Job summary

High Life Highland is seeking staff to support its Leisure team by delivering courses, guiding participants and promoting a safe, welcoming environment in line with the charity's values. The role involves coaching across abilities, planning activities, and maintaining clear records, while upholding safety and sustainability standards.

Applicants will guide customers according to governing body guidelines, perform risk assessments, handle fees and contribute to continuous improvement of HLH

Responsibilities

• Actively promote a positive, collaborative workplace culture to boost morale, productivity and performance.
• Instruct and guide customers through courses matching their fitness and skill levels, with pre-planning.
• Instruct customers per National Governing Body guidelines of good practice in sport.
• Ensure risk assessments are carried out prior to activities and equipment checked.
• Ensure customers feel welcome, enjoy activity and can seek guidance on ongoing practice.
• Maintain registers, records and statistics per established procedures.
• Follow Normal Operating Procedure and Emergency Action Plan for facilities.
• Take fees for activities and account for monies per procedures.
• Set up and tidy away equipment.
• Pursue CPD and contribute to HLH continuous improvement.
• Attend training online or in person.
• Aim to reduce wastage and uphold sustainability in tasks.
• Support other areas of HLH across the Leisure team cross-functionally.
• Maintain awareness of risk management responsibilities per HLH Risk Policy.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Instruct and guide customers through courses and classes appropriate to their abilities of fitness and skill, including the necessary pre-planning;
• Instruct and guide customers in accordance with National Governing Body guidelines of good practice in the sport;
• Ensure a risk assessment is carried out prior to any activity, and appropriate precautions adopted to minimise unnecessary risk, including checks of any equipment to be used;
• Ensure customers are made welcome to their activity, enjoy their activity, and have opportunity to seek individual advice and guidance concerning the ongoing practice of related activities;
• Maintain registers, records and statistics of activities in line with established procedures;
• Know and comply with the Normal Operating Procedure and Emergency Action Plan for any facility where activities are taking place;
• Taking fees for customer activities and accounting for monies by adopting established procedures;
• Setting up and tidying away of equipment.
• Pursue continuous professional development and contribute to the continuous improvement High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.