HLH/2609/32 Leisure Supervisor

High Life Highland; Poolewe; On-site; GBP 24,000 - 32,000; Full time

Job summary

High Life Highland is seeking a Facilities Supervisor to provide day-to-day supervision of the leisure staff and to uphold high standards of service and safety across the facility.

You will ensure efficient operation, manage rosters, conduct inductions, and support training, safety, and accessibility for diverse user groups. The role includes administrative duties, coaching, and contributing to continuous improvement.

Qualifications

• Experience supervising leisure staff and delivering high-quality customer service.
• Ability to plan rosters, training and inductions, and manage performance.
• Knowledge of health and safety procedures and risk reporting.

Responsibilities

• Provide day to day supervision of the leisure staff.
• Ensure performance and presentation standards are maintained.
• Consult with customers and staff on operation of the facility.
• Plan staff rota and arrange cover for absences as required.
• Perform supervisory duties relating to recruitment, induction, training and discipline.
• Monitor cleanliness and carry out cleaning duties when required.
• Provide certified first aid and deliver fitness inductions.
• Ensure booking system and membership scheme are maintained.
• Carry out health and safety checks and report risks to Facilities Manager.
• Maintain records, administer administration and reception duties.
• Support activity programmes and continuous improvement of the facility.

Skills

Staff supervision

Customer service

First aid

Training and coaching

Health and safety

Problem solving

Job description

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Provide day to day supervision of the leisure staff.
• Ensure performance and presentation standards are maintained at all times.
• Consult with customers and staff on the operation of the facility and ensure the Facilities Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facility.
• Ensure the leisure team are deployed efficiently, and in accordance with policy and procedures ensuring staffing levels are appropriate.
• Plan the staff rota in line with the staffing schedule and arrange cover for absences as required.
• Perform supervisory duties relating to staff recruitment, induction, training and discipline.
• Monitor the cleanliness of facilities and equipment and carry out cleaning duties when required.
• Provide certified first aid skills in accordance with training and procedures.
• Deliver fitness inductions where required.
• Ensure that customer care standards are upheld, and that facilities and equipment are provided in accordance with the needs of different user groups and individuals.
• Undertake administrative and reception duties as required.
• Assist with the monitoring and collation of performance statistics and other returns as required
• Ensure the booking system and membership scheme is administered and maintained to a satisfactory standard.
• Ensure customer information is up to date, available and delivered to company standards.
• Carry out health and safety checks in accordance with procedures and to ensure that significant risks and defects are reported immediately to the Facilities Manager.
• Carry out regular maintenance inspections and duties in relation to buildings, surrounding areas, equipment and plant room and maintain appropriate records.
• Assist in the organisation and promotion of activity programmes and provide coaching as required.
• Contribute to the on-going development and continued improvement of the facility and service.
• The implementation, monitoring and reviewing of safe systems of work and policies within the facility (NOP, EAP, COSHH, Risk Assessments etc); And to ensure that all personnel are conversant with, and adhere to instructions and written procedures at all times.
• Be a key holder and ensure the security procedures are complied with at all times. Be responsible for the opening and closing procedures and respond to out of hours calls if required.
• Carry out routine handling and ensure safe storage of all chemicals used at the facility.
• Check, monitor and record the level of stock of facility materials
• Readiness to work flexible shifts and altered hours, including evenings and weekends to meet the demands of the Service
• Responsible for resolving day to day problems in the absence of the Manager
• Assist the Manager in preparing special projects as required
• Be able to work to tight deadlines when required
• Set up, monitor, review and plan training for all staff to include keeping accurate records
• Supervise and monitor all staff within the building to ensure that they are complying with safe working practices;
• Pursue continuous professional development and contribute to the continuous improvement of the leisure centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

A Disclosure Scotland PVG check is required for this post