Shop Manager

Mind; Wake Green; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Paid holiday 25 days

Development workshops

Induction programme

Staff discount 25%

Employee assistance

Cycle to work

Season ticket loan

Job summary

Mind Retail operates a network of charity shops across England and Wales, funding vital mental health support services. As Shop Manager you will lead a team of staff and volunteers, own shop performance, and deliver exceptional standards and customer service in a welcoming environment.

You will drive business results, develop staff, and embody Mind's values in all interactions while contributing to the charity's mission to support mental health in local communities.

Qualifications

• Experience as a retail manager or similar management role.
• Ability to lead and motivate others.
• Plan and prioritise workload for self and team.
• Strong commercial awareness."
• Strong customer focus.
• Demonstrates Mind's values and behaviours.

Responsibilities

• Drive shop performance and profitability.
• Lead a diverse team of staff and volunteers.
• Deliver high shop standards and excellent customer service.
• Support development and growth within the shop team.
• Represent Mind Retail in the local community.

Skills

Retail management

People leadership

Workload planning

Commercial awareness

Customer focus

Values and behaviours

Job description

About the role

Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.

Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.

As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.

You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.

We're looking for someone who:

• has experience as a retail manager, or a similar management role
• has the ability to effectively lead and motivate others
• can plan and prioritise workload, and the workload of their team
• has commercial awareness
• has a strong customer focus
• demonstrates our values and behaviours, which are at the core of all we do

Sound like you?

Join our team. Join the fight for mental health.

About our benefits

As Shop Manager, you'll receive the fantastic benefits below:

• Competitive annual salary
• 25 days' paid holiday per year (pro-rata for part-time employees)
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• A strong commitment to work-life balance
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.

Equality, Diversity and Inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.