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University of Southampton Students' Union; Southampton; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Salary range

Holiday entitlement

Pension scheme

Travel passes

Cycle-to-Work

Job summary

University of Southampton Students' Union (SUSU) is seeking a Deputy Retail Manager to support the day-to-day operation of its retail outlets. You will work closely with the Retail Manager to lead a diverse team of permanent and student staff, ensuring excellent customer service, strong commercial performance, and a welcoming environment for students and visitors.

The role involves flexible shifts, including weekdays and weekends, with occasional evenings and events to support busy SUSU

Responsibilities

• Supporting the Retail Manager in leading and developing the Retail Team, ensuring excellent customer service.
• Overseeing day-to-day retail operations, including staffing, stock management, merchandising and sales performance.
• Acting as Duty Manager when required, providing operational leadership and effective decision-making.

Job description

Company: University of Southampton Students' Union

We are looking for an enthusiastic and proactive Deputy Retail Manager to support the day-to-day operation of our retail outlets at the University of Southampton Students' Union (SUSU).

Working closely with the Retail Manager, you will help lead a diverse team of permanent and student staff, ensuring excellent customer service, strong commercial performance, and a welcoming environment for our students and visitors.

As a key member of the retail management team, you'll work a varied shift pattern that reflects the needs of our diverse retail operation. Shifts are typically scheduled Monday to Friday between 6:30am and 8:15pm, and weekends between 9:00am and 4:00pm, with occasional evening and event coverage during busy Students' Union activities and student-led events.

Key responsibilities include:

• Supporting the Retail Manager in leading and developing the Retail Team, ensuring excellent customer service.
• Overseeing day-to-day retail operations, including staffing, stock management, merchandising and sales performance.
• Acting as Duty Manager when required, providing operational leadership and effective decision-making.
• Driving improvements to the customer experience, team performance and commercial results.

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience.

As part of our team, you'll enjoy:

• Salary of £28,303-£29,339 per annum
• Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
• Great pension – we contribute 10% into your defined contributions pension scheme.
• Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.

For further information prior to submitting your application, please contact Szymon Malecki-Willis (Retail Manager) via email on [e-mail]

To know before applying

Closing Date: 5pm, Sunday 27 September (Please note that should a high volume of applications be received, the advert may close early, so we would encourage you to apply as soon as possible).

Interview Date: Friday 9 October

Regretfully, SUSU is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.

University of Southampton Students' Union