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Tui Blue; Shrewsbury; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Pension

Life assurance

Health & wellbeing

Job summary

TUI is recruiting for a Travel Advisor in our Shrewsbury store. You’ll help customers choose and book holidays, cruises, UK breaks and add-ons, putting service at the heart of the experience.

The role involves varied shifts, including weekends and evenings, with training to build destination expertise and product knowledge that makes holidays come alive for customers. You’ll be supported to achieve sales targets, benefit from our commission scheme, and enjoy holiday discounts, pension and

Qualifications

• Excellent customer service skills and a friendly manner.
• Ability to engage customers and meet sales targets.

Responsibilities

• Inspire and assist customers while selling holidays and products.
• Aim to exceed sales objectives in a busy retail environment.
• Interact face to face and via digital channels with customers.
• Investigate and resolve questions or complaints when needed.
• Receive training on systems to enhance product knowledge.

Skills

Customer service

Sales skills

Communication

Problem solving

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Shrewsbury store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.