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NHS Jobs; Shelfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

NHS Jobs in England is seeking a Band 2 Apprentice Walsall Child Development Service Administrator to support reception and clerical duties. You will liaise with staff, service users, children’s services and Trust support staff in person, by telephone and email, delivering a caring, professional service.

The role requires resilience when dealing with distressed service users and families. Duties include maintaining electronic filing, diary management, inputting patient data accurately and

Responsibilities

• Operate reception and clerical duties with a caring, professional approach.
• Liaise with staff, service users, children’s services and Trust support staff in person, by phone and email.
• Maintain electronic filing, diary management and scan clinical notes as required.
• Input patient data accurately and timely; support discharge and archiving processes.

Job description

Band 2 Apprentice Walsall Child Development Service Administrator

Liaise with Walsall Child Development Service staff members, service users, childrens services and Trust support staff in person, via telephone and email. Demonstrate a caring and professional approach towards service users and the public when performing reception or clerical duties. Escalate service user queries to the relevant clinical staff as appropriate. Show a caring and professional approach towards service users and carers via telephone or face to face. This may require acting with resilience to deal with sometimes distressed service users in an empathic manner. Clerical duties: maintaining accurate electronic filing systems, diary management, scanning clinical notes if required. Maintain patient information. Inputting patient data accurately and timely. Supporting discharge and archiving processes