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Listers; Nuneaton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Job summary

Listers Toyota in Nuneaton is seeking a Parts Advisor to join our busy dealership. You will supply Toyota parts to the public, trade customers and our workshop, with a focus on excellent service.

The role includes front desk duties, stock checks, order fulfilment and handling warranty claims. We offer a basic salary with a monthly bonus and an OTE of around £33,000.

Qualifications

• Experience as a parts advisor in a dealership or motor factor is preferred.
• Ability to learn and understand vehicle parts and workflows.
• Excellent communication and organisational skills for a fast-paced environment.

Responsibilities

• Front desk customer service and receiving deliveries.
• Pre-pick parts for workshop job cards and check stock availability.
• Handle inbound/outbound enquiries by phone, walk-ins and online.
• Replenish consumables and service parts for workshop and customers.
• Process warranty claims and maintain accurate records and invoicing.

Skills

Customer service

Communication

Sales oriented

Job description

We are recruiting for a Parts Advisor to join our Toyota Dealership in Nuneaton

The hours of work are Monday to Friday, rotating weekly on either 8am-5pm or 8am-6pm as well as working Saturday mornings on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £33,000.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota
parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Toyota

Role and Responsibilities

• The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.


• You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.


• Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.


• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.


• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).


• You’ll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.

About you

• We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.


• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.


• The ability to quickly establish and build rapport with our customers.


• You should be proactive; sales driven and maintain an outstanding level of customer service.


• You must have excellent communication & organisational skills while working well in a fast-paced environment.


• A professional individual who is able to work towards tight deadlines.

What we offer

• Company Pension


• Wellness Programme