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Prison Advice and Care Trust; Hemel Hempstead; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Eye care scheme

Cycle to work

Holiday entitlement

Training and development

Job summary

Prison Advice and Care Trust is seeking a Fixed Term Contract Family Support Worker (Visits Centre Assistant) at HMP The Mount. Based in the visitor centre, you will help create a welcoming and supportive environment for visiting families, offering information, guidance, and activities for children while ensuring refreshments are available.

You will work to make visits positive and stress-free, handling situations calmly, and following safeguarding procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Experience supporting people facing difficulties.
• Ability to organise activities for children and provide information.

Responsibilities

• Support families visiting loved ones in prison.
• Create a welcoming and supportive environment in the visitor centre.
• Offer information and guidance to visitors; organise activities for children and ensure refreshments are available.
• Ensure safeguarding and child protection procedures are followed at all times.
• Collaborate with colleagues and partner agencies to improve family support services.

Skills

Communication

Customer service

Safeguarding

Job description

Salary: £26,227.50 per annum full time earnings, £11,365.25 actual earnings.

Join us as a Fixed Term Contract Family Support Worker (Visits Centre Assistant) at HMP The Mount, where you will play an

important role in supporting families visiting their loved ones in prison.

Based in the visitor centre, you’ll help create a welcoming and supportive environment for adults and children. From offering

information and guidance to organising activities for children and ensuring refreshments are available, you’ll contribute to

making visits as positive and stress-free as possible.

This is a varied and rewarding role where no two days are the same. You’ll support families during what can often be a challenging

time, using your experience of working with people facing difficulties to handle situations calmly and sensitively.

You’ll also work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed

at all times. Your input will help us continue to improve our family support services.

If you’re organised, approachable, and passionate about making a difference, we’d love to hear from you.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye

care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to

further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be

supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to

post is subject to a risk assessment). This is a 6 month post.

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory

references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where

appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being

bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.