Casual Visits Centre Assistant

Prison Advice and Care Trust; Greater London; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Cycle to Work Scheme

Life Assurance

Season Ticket Loan

EAP Scheme

Job summary

Prison Advice & Care Trust in London is seeking a Casual Family Support Worker (Visits Centre Assistant) to help families visiting their loved ones. You will provide practical and emotional support, coordinate visits, and help run play activities in the visits centre.

You will work with the Pact Family team, supporting family days, safeguarding practices, and building partnerships with agencies across the region. A rewarding role in a busy, caring environment.

Qualifications

• Experience and understanding of working with families in challenging environments.
• Knowledge of safeguarding/child protection practice.
• Ability to build partnerships with a range of agencies.
• Excellent organisational and time management skills.

Responsibilities

• Provide support, advice and guidance to families visiting prisoners.
• Facilitate prison visits and organise family days in the visits centre.
• Support play services and children's activities across the site.
• Collaborate with Pact Family team and external agencies as needed.

Skills

Family support

Organisational skills

Interpersonal communication

Partnership building

Job description

London Region (Frequent travel across the region)

Family Engagement

Casual

Join us as a Family Support Worker (Visits Centre Assistant) and become an integral part of our dedicated team at the Visitor Centre. You'll be at the heart of providing essential support to families visiting their loved ones. With a range of services including play and children's activities, as well as catering, you'll play a vital role in ensuring families feel welcomed and supported during their visits.

Working alongside the PACT Family team, you'll primarily be based in the bustling visitor centre and visits hall, where you'll offer valuable support, advice, and guidance to families. From facilitating prison visits to organising family days, and supporting the play service, you'll make a real difference in the lives of those affected by incarceration. Join us in this rewarding role where you'll be part of creating meaningful connections and providing much-needed support to families during challenging times.

About You:

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact's family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

What Pact Offer:

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

£14.80 per hour

Hours

Casual

• Cycle to Work Scheme
• Life Assurance
• Season Ticket Loan
• EAP Scheme

07-10-2026

Job attachments

JD_-_Casual_Family_Support_Worker_-_London_Prisons.docx