Nights Team Member

LGH Hotels Management Ltd; Carlisle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Assistance programme

Refer a friend

Pension plan

Free meals

Cycle to work

Eye care

Health portal

Discount schemes

Hospital plan

Job summary

The Carlisle Station Hotel, Sure Collection By Best Western, is seeking a dependable Night Team Member to support overnight operations and ensure guests feel safe and well cared for.

You will work calmly and independently, following clear procedures to maintain security, assist with light maintenance or housekeeping, and help guests during the night. This role suits people who value routine and quiet efficiency.

Qualifications

• Experience in hospitality or customer service is advantageous.
• Ability to work calmly and independently through night shifts.
• Willingness to assist with light maintenance or housekeeping if needed.

Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management

Skills

Reliability

Customer service

Hospitality awareness

Job description

Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

We're looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.

This role is ideal for someone calm, reliable, and practical - who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.

Key Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Who This Role Is For

This role is well suited to someone who:

• Is reliable, responsible, and calm, especially during overnight hours
• Enjoys helping guests feel safe and reassured
• Is comfortable working independently while following clear procedures
• Takes pride in keeping environments tidy, secure, and well organised
• Has previous experience in hospitality, customer service, or security (helpful but not essential)

Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria's capital. This striking Victorian building is paired with modern, boutique interiors.

The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.