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Serco Limited; Lerwick; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Training & development

Wellbeing programme

Discounts

Share Save scheme

Employee networks

Charity volunteering day

Job summary

Serco Limited is seeking a Cleaning Operative for the NorthLink Ferries Housekeeping team in Lerwick. You will maintain clean and safe passenger and crew areas across vessels, terminals and port facilities, with shifts including weekends on a part-time basis.

The role prioritises attention to detail, reliability, and collaborative teamwork to deliver a welcoming environment for travellers and staff alike.

Qualifications

• Previous cleaning or housekeeping experience, ideally within hospitality, transport or a similar environment.
• Strong attention to detail and pride in delivering high standards of work.
• Ability to work independently and collaboratively within a team.
• Good communication and customer service skills.
• Able to work in a fast-paced environment and follow procedures consistently.

Responsibilities

• Clean and sanitise guest cabins, including changing linens, making beds and replenishing amenities.
• Maintain high standards of cleanliness across vessels, terminal buildings, office areas and public spaces.
• Vacuum, mop, sweep and polish surfaces to ensure facilities are safe, clean and presentable.
• Monitor cleaning supplies and amenities, reporting low stock levels when required.
• Follow all health, safety and hygiene procedures, including the safe use of cleaning products.
• Provide a friendly and professional service to passengers while working effectively as part of a team.

Skills

Cleaning experience

Attention to detail

Team player

Good communication

Independent working

Job description

Location: NorthLink Ferries, Lerwick, ZE1 0PR

Salary: £14.80 per hour plus excellent benefits

Schedule: Fixed term contract until October, Part-time 24 hours per week

- Variable shift patterns available offering flexible hours (includes weekends)

As a Cleaning Operative in our NorthLink Ferries Housekeeping team, you’ll help create a clean, safe and welcoming environment for passengers and colleagues across vessels, terminal buildings and port facilities. Your work has purpose, supporting a service that connects communities and keeps people moving.

Every day, the quality of your work will have a positive impact on the experience of passengers travelling with NorthLink Ferries. By maintaining high standards of cleanliness, safety and care, you’ll help create an environment people can trust while contributing to a service that touches lives and supports island communities.

What you’ll do as a Cleaning Operative

• Clean and sanitise guest cabins, including changing linens, making beds and replenishing amenities.
• Maintain high standards of cleanliness across vessels, terminal buildings, office areas and public spaces.
• Vacuum, mop, sweep and polish surfaces to ensure facilities are safe, clean and presentable.
• Monitor cleaning supplies and amenities, reporting low stock levels when required.
• Follow all health, safety and hygiene procedures, including the safe use of cleaning products.
• Provide a friendly and professional service to passengers while working effectively as part of a team.

Qualifications and skills

• Previous cleaning or housekeeping experience, ideally within hospitality, transport or a similar environment.
• Strong attention to detail and pride in delivering high standards of work.
• Ability to work independently and collaboratively within a team.
• Good communication and customer service skills.
• Able to work in a fast-paced environment and follow procedures consistently.

What we offer

• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSavescheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Company: Serco Limited

Salary: £14.8-14.8 per hour

Hours: Part-time

Location: Lerwick, ZE1 0PR

Job type: Permanent

Posting date: 20 Aug 2026

Closing date: 18 Sept 2026