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GoodPeople; Kingston upon Thames; On-site; GBP 27,000 - 38,000; Full time

Job summary

Net Zero Careers Accelerator (NZCA) in Kingston upon Thames is recruiting a Resident Liaison Officer to support residents through planned maintenance and refurbishment works in the KT2 area. You will be the main contact, ensuring clear information and smooth access arrangements.

The role emphasises delivering excellent customer service, coordinating with site teams, and identifying vulnerable residents to provide appropriate support.

Qualifications

• Experience in resident liaison, customer service, housing, construction or a related role.
• Excellent communication and interpersonal skills.
• Ability to deal confidently with residents and resolve issues.
• Strong organisation and administration skills.
• Full UK driving licence.
• Social housing experience.
• Planned maintenance or refurbishment experience.
• Experience working within occupied properties.
• Construction or retrofit experience.
• Experience supporting vulnerable residents.

Responsibilities

• Act as the main point of contact for residents during planned works.
• Provide residents with clear information about works and programme timescales.
• Arrange access to properties and coordinate appointments.
• Carry out resident visits and maintain regular communication.
• Respond to queries, concerns and complaints.
• Liaise with Site Managers and subcontractors to resolve resident issues.
• Maintain accurate resident records and update relevant systems.
• Identify vulnerable residents and additional support requirements.
• Support resident meetings and engagement activities.
• Assist with community and social value initiatives.
• Ensure resident concerns are investigated and resolved within appropriate timescales.
• Maintain high standards of customer care throughout the project.

Skills

Resident liaison

Customer service

Communication skills

Organisation

Administration

Interpersonal skills

Issue resolution

Driving licence

Housing knowledge

Job description

Resident Liaison Officer - Kingston Upon Thames

Location: KT2

Contract: Permanent

Sector: Social Housing / Planned Maintenance

At the

Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are recruiting a

Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works in the KT2 area.

The successful candidate will help ensure residents receive a high standard of customer service while working closely with operational teams to minimise disruption and resolve issues quickly.

Key Responsibilities

Act as the main point of contact for residents throughout planned works.

Provide residents with clear information about works and programme timescales.

Arrange access to properties and coordinate appointments.

Carry out resident visits and maintain regular communication.

Respond to queries, concerns and complaints.

Liaise with Site Managers and subcontractors to resolve resident issues.

Maintain accurate resident records and update relevant systems.

Identify vulnerable residents and additional support requirements.

Support resident meetings and engagement activities.

Assist with community and social value initiatives.

Ensure resident concerns are investigated and resolved within appropriate timescales.

Maintain high standards of customer care throughout the project.

Experience in resident liaison, customer service, housing, construction or a related role.

Excellent communication and interpersonal skills.

Ability to deal confidently with residents and resolve issues.

Strong organisation and administration skills.

Full UK driving licence.

Social housing experience.

Planned maintenance or refurbishment experience.

Experience working within occupied properties.

Construction or retrofit experience.

Experience supporting vulnerable residents.