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Sue Ryder Care; Matlock; On-site; GBP 5,000 - 5,200; Part time

Benefits offered by this job

Holiday entitlements

Pension scheme

Staff discount

Refer a Friend £250

Maternity/Paternity pay

Job summary

Sue Ryder Matlock is seeking a Shop Supervisor to join our charity retail team. This part-time, permanent role involves assisting the Shop Manager to run the Matlock shop and deliver excellent customer service to our visitors and supporters.

The position is on-site at 13 Firs Parade, Matlock DE4 3AS, offering 7.5 hours per week with weekend rota coverage and a pay rate of £12.79 per hour. Join us to help support Sue Ryder's vital care services.

Qualifications

• Retail experience with excellent customer service skills.

Responsibilities

• Assist and support the Shop Manager to run the Matlock shop.
• Provide good customer service and maintain shop standards.
• Work 7.5 hours per week, including weekends on rota.

Skills

Retail experience

Customer service

Job description

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our shop sells quality clothing for all the family as well as vinyl and books - pop in to find yourself a gem. Sue Ryder Matlock is located on Firs Parade, two miles from Matlock Bath.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Matlock shop and contribute to the work we do across Sue Ryder!

Competitive Benefits Package

- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)

- Company pension scheme

- Staff discount with thousands of retailers

- Refer a Friend scheme - £250 payment

- Enhanced maternity, paternity and adoption pay

- Electric Vehicle Scheme

- Healthcare Cash plan, to claim back costs of routine healthcare

- Staff discount of 10% on new goods online at shop.sueryder.org

- Structured induction programme and learning and development opportunities.

- Access to Employee support programme

- and lots more. Please visit our careers website for the full list.

Interview date: TBC

If you want more than just a job, we want you.

Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. ts.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Shop Supervisor

Company: Sue Ryder Care

Hours: Part-time

Location: Matlock, DE4 3AS

Working pattern: On-site

Job type: Permanent

Posting date: 15 Sept 2026

Closing date: 23 Sept 2026

Summary

Shop Supervisor

13 Firs Parade, Matlock DE4 3AS

7.5 hours per week inc weekends on rota

£12.79 per hour

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our shop sells quality clothing for all the family as well as vinyl and books - pop in to find yourself a gem. Sue Ryder Matlock is located on Firs Parade, two miles from Matlock Bath.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Matlock shop and contribute to the work we do across Sue Ryder!

Competitive Benefits Package

- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)

- Company pension scheme

- Staff discount with thousands of retailers

- Refer a Friend scheme - £250 payment

- Enhanced maternity, paternity and adoption pay

- Electric Vehicle Scheme

- Healthcare Cash plan, to claim back costs of routine healthcare

- Staff discount of 10% on new goods online at shop.sueryder.org

- Structured induction programme and learning and development opportunities.

- Access to Employee support programme

- and lots more. Please visit our careers website for the full list.

Closing date: 29th Sept

Interview date: TBC

If you want more than just a job, we want you.

Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. ts.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.