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NHS Jobs; Keswick; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs in Keswick is seeking a dedicated Medical Secretary to provide essential administrative support to medical practitioners and patients. You will manage patient records, handle correspondence, and assist with billing while ensuring confidentiality and data protection.

The role requires strong IT skills, attention to detail, and clear communication in a fast-paced health environment. Training will be provided where needed, with a commitment to patient care and organisational excellence.

Qualifications

• Proven office experience, preferably within a healthcare setting.
• Strong administrative skills with MS Office and Emis.
• Excellent organisational abilities and attention to detail.
• Effective communication skills, both written and verbal.

Responsibilities

• Answering phone calls and directing enquiries appropriately.
• Maintaining accurate patient records and updating medical files securely.
• Preparing and processing correspondence, reports, and medical documentation.
• Handling incoming and outgoing mail, emails, and faxes.
• Assisting with billing procedures and processing insurance claims where applicable.
• Supporting medical staff with administrative tasks as required.
• Complying with confidentiality policies and data protection regulations at all times.

Skills

Office administration

Communication skills

Attention to detail

Confidentiality

Prioritisation

Tools

MS Office

Emis

Job description

OverviewWe are seeking a dedicated and organised Medical Secretary to join our healthcare team. This vital role involves providing administrative support to medical practitioners, ensuring the smooth operation of the practice, and delivering excellent service to patients. The ideal candidate will possess strong office and administrative experience, with a keen eye for detail and excellent communication skills. This position offers an opportunity to work in a professional environment committed to patient care and organisational excellence.

Responsibilities

• Answering phone calls and directing enquiries appropriately
• Maintaining accurate patient records and updating medical files securely
• Preparing and processing correspondence, reports, and medical documentation
• Handling incoming and outgoing mail, emails, and faxes
• Assisting with billing procedures and processing insurance claims where applicable
• Supporting medical staff with administrative tasks as required
• Complying with confidentiality policies and data protection regulations at all times

Qualifications

• Proven office experience, preferably within a healthcare setting
• Strong administrative skills with proficiency in office software programmes such as MS Office, Emis
• Excellent organisational abilities and attention to detail
• Effective communication skills, both written and verbal
• Ability to prioritise tasks efficiently in a fast-paced environment
• Professional demeanour with a compassionate approach towards patients and colleagues
• Knowledge of medical terminology is advantageous but not essential; training will be provided for the right candidate

This role is ideal for individuals seeking a rewarding career supporting healthcare professionals while delivering exceptional administrative support.