Medical Secretary

Your World Healthcare UK; Peacehaven; On-site; GBP 19,000 - 25,000; Full time

Job summary

Your World Healthcare UK is seeking an experienced Medical Secretary to join a GP Practice on a temporary agency basis in Hendon. The role focuses on high-quality secretarial and administrative support to a multidisciplinary team while maintaining strict confidentiality and patient care standards.

Key duties include processing referrals with eRS, managing clinical correspondence, and ensuring accurate patient records. The position is office-based with set hours during weekdays.

Qualifications

• Experience in healthcare administration or NHS/GP practice.
• Experience providing admin support in healthcare setting.
• Excellent IT skills including MS Office and Outlook.
• Strong audio typing and document production skills.

Responsibilities

• Provide comprehensive secretarial and administrative support to GPs and clinical team.
• Type and prepare clinical letters, reports and other correspondence.
• Process referrals using the NHS Electronic Referral Service (eRS).
• Liaise with hospitals, community services and external healthcare providers.
• Maintain accurate referral and tracking databases.
• Scan and upload patient documentation to electronic records.
• Input and update patient information on clinical systems.
• Handle SARs, insurance reports and DVLA documentation.
• Respond to patient and clinical queries and manage calls.

Skills

Verbal communication

Written communication

Attention to detail

Typing speed

Education

GCSE English

GCSE Maths

NVQ Level 2 Health & Social Care

Tools

EMIS Web

ERS

Microsoft Office

Outlook

Job description

Medical Secretary

Location: Hendon

Job Type: Temporary

Duration of booking: Ad-Hoc

Proposed start date: ASAP

Pay Rates: £16 per hour PAYE inclusive of holiday pay

Hours / Working Days: Monday-Wednesday-Friday 10am-4.30pm

Sector: Healthcare

Based: Office / Hospital

The Role

We are currently recruiting for an experienced Medical Secretary to join a busy GP Practice on a temporary agency basis. This is an excellent opportunity for an organised and professional administrator with previous healthcare experience to provide high-quality secretarial and administrative support to a multidisciplinary team.

The successful candidate will play a key role in ensuring referrals, correspondence and patient documentation are processed accurately and efficiently while maintaining the highest standards of confidentiality and patient care.

Key Responsibilities

• Provide comprehensive secretarial and administrative support to GPs and the wider clinical team.


• Type and prepare clinical letters, reports and other correspondence.


• Process referrals using the NHS Electronic Referral Service (eRS).


• Liaise with hospitals, community services and other external healthcare providers.


• Maintain accurate referral and tracking databases.


• Scan and upload patient documentation onto electronic patient records.


• Input and update patient information accurately on clinical systems.


• Process Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms.


• Handle patient requests for private medical letters and process associated invoices.


• Answer telephone enquiries professionally and direct calls appropriately.


• Respond to administrative queries from patients and healthcare professionals.


• Carry out system searches and produce reports as requested.


• Support clinicians with general administrative duties.


• Assist reception and administration teams during periods of absence when required.


• Prepare meeting agendas and take minutes when requested.


• Maintain confidentiality and comply with GDPR, NHS Information Governance and Practice policies.

Essential Requirements

• Previous experience working as a Medical Secretary, Healthcare Administrator or in a similar NHS or GP Practice role.


• Experience providing administrative support within a healthcare environment.


• Excellent written and verbal communication skills.


• Strong audio typing and document production skills.


• Excellent IT skills, including Microsoft Office and Outlook.


• Professional telephone manner.


• Excellent organisational skills with the ability to prioritise a busy workload.


• Ability to work independently and as part of a multidisciplinary team.


• High level of accuracy and attention to detail.


• GCSEs (or equivalent), including English and Maths.


• Skills & Experience


• Previous GP Practice experience.


• Knowledge of EMIS Web.


• Experience using the Electronic Referral Service (ERS).


• Experience processing SARs, insurance reports and DVLA documentation.


• NVQ Level 2 in Health & Social Care or equivalent.


• Knowledge of NHS administrative processes and patient record management.

Personal Attributes

• Friendly, professional and approachable.


• Highly organised with excellent time management skills.


• Flexible and adaptable.


• Able to work under pressure in a fast-paced environment.


• Strong problem-solving skills.


• Empathetic with a commitment to delivering excellent patient service.


• Maintains the highest standards of confidentiality and professionalism.