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TSB Bank; Inverness; On-site; GBP 2,600 - 27,000; Full time

Benefits offered by this job

Cash allowance

Flexible benefits

Pension

Job summary

TSB Bank in Inverness is seeking a Money Confidence Expert on a 12 month fixed term contract to help personal and business customers build confidence in using the different ways they can bank with us. You’ll support them face-to-face, on video, and by phone, assess needs, and tailor guidance to their goals using our channels and Online Banking app.

You’ll work a full-time schedule with a base salary of £24,700 and an additional cash allowance of £2,223, plus a strong benefits package including a

Qualifications

• Excellent customer service across in-branch, video, and phone channels.
• Ability to assess customer needs and propose appropriate banking solutions.
• Strong team player with collaborative approach and customer-first mindset.

Responsibilities

• Assist customers to use digital banking channels.
• Respond to inquiries and resolve issues with empathy.
• Educate customers on products and services to improve satisfaction.

Skills

Customer service

Communication

Team player

Digital literacy

Tools

Online banking

Mobile app

Job description

Contract Type: 12 Month Fixed Term Contract Function: Branch BankingLocation: InvernessHours: Full Time Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefitsHow you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

• Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,235 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%