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Garden House Hospice Care; Hitchin; On-site; GBP 22,000 - 26,000; Full time

Job summary

Garden House Hospice Care's Bancroft store in Hitchin is seeking an Assistant Store Manager with a passion for pre-loved goods to support the team. The role supports the Store Manager in day-to-day operation, commercial performance, and presentation, driving sales, maintaining retail standards, supporting volunteers and staff, and delivering excellent customer service.

You will deputise for the Store Manager when required, maximise income including Gift Aid, ensure policies and safety, and may

Qualifications

• Experience supporting volunteers and staff in a retail environment.
• Strong customer service and sales focus.
• Flexibility to work weekends and at other shop locations as required.

Responsibilities

• Support the delivery of sales income, profit, and KPI targets for the store.
• Assist with analysing sales performance and implementing actions to improve results.
• Maintain strong visual merchandising standards to maximise sales and customer engagement.
• Act as a role model for customer service, professionalism, and positive behaviour.
• Support the recruitment, induction, and retention of volunteers.
• Promote Gift Aid confidently to donors and customers.

Job description

We’re looking for an Assistant Store Manager with a passion for pre-loved goods to support the team at our Bancroft store in Hitchin!

As one of the Hospice’s 11 charity shops, our Bancroft store plays a crucial role in funding our award-winning wellbeing and palliative care services.

What does the Assistant Store Manager role involve?

The Assistant Store Manager supports the Store Manager in the day-to-day operation, commercial performance, and presentation of the store.

The role focuses on driving sales, maintaining high retail standards, supporting volunteers and staff, and always ensuring excellent customer service.

The Assistant Store Manager will deputise for the Store Manager when required and play an active role in maximising income, including the promotion of Gift Aid, while ensuring compliance with policies, procedures, and safety requirements.

The role contributes to the organisation’s Seven S’s:

Duties include:

• Supporting the delivery of sales income, profit, and KPI targets for the store.
• Assisting with analysing sales performance and implementing actions to improve results
• Maintaining strong visual merchandising standards to maximise sales and customer engagement.
• Act as a role model for customer service, professionalism, and positive behaviour.
• Support the recruitment, induction, and retention of volunteers.
• Promote Gift Aid confidently to donors and customers

This is a full time role for 37.5 hours per week, including weekends. Candidates should be flexible as there may be the need to work in other shop locations as required.