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MDU Services Limited; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme (EAP)

Pension plan

Hybrid working environment

Annual training allowance

Eye-care benefits

Team meet-ups and events

Job summary

The Medical Defence Union is seeking a dedicated Membership Advisor to act as the frontline for members, handling queries, updating accounts and managing subscriptions. The role emphasises delivering exceptional service, building strong relationships and maintaining accurate membership records.

In this hybrid role, you will respond to inquiries across telephone, email and digital channels, follow standard procedures and contribute to the overall member experience.

Qualifications

• Excellent communication via phone, email and digital channels.
• Experience handling member accounts and subscriptions.
• Strong administrative and data-entry skills.

Responsibilities

• Conduct two-way communications to assist members, update accounts and manage subscriptions.
• Manage inbound and outbound calls, updating member accounts while delivering an exceptional service.
• Complete administrative tasks, after-call work and member correspondence accurately and efficiently.
• Manage personal and shared inboxes and allocated tasks to meet productivity standards.
• Respond to, record and resolve member complaints and learning points.
• Follow operational processes and departmental procedures.
• Take ownership of personal KPIs and contribute to team performance.
• Deliver world-class member service and support member retention.
• Monitor market activity and provide feedback to improve services.

Skills

Communication skills

Customer service

Administrative tasks

Data entry

Tools

CRM system

MS Office

Job description

The Medical Defence Union is a leading UK medical defence organisation that supports doctors and other healthcare professionals with medical negligence claims, medico-legal advice, legal representation and professional guidance. It helps members navigate complex clinical and regulatory challenges, providing expert support and peace of mind throughout their careers.

The Membership role is at the forefront of the MDU’s engagement with its members, acting as a key point of contact to understand their needs, respond to queries and provide tailored support. The role is focused on delivering an exceptional member experience, building strong relationships, maintaining accurate membership records and ensuring members feel valued and supported.

Role Responsibilities:

• Conduct two-way communications via telephone, email, and digital channels to assist members, update accounts, and manage members subscriptions.
• Manage inbound and outbound calls, updating member accounts and subscriptions while delivering an exceptional member experience.
• Complete administrative tasks, after-call work and member correspondence accurately and efficiently.
• Manage personal and shared inboxes and allocated tasks to meet productivity and efficiency standards.
• Respond to, record and resolve member complaints and learning points.
• Follow MDU operational processes, company policies and departmental procedures.
• Take ownership of personal KPIs and contribute to overall team and departmental performance.
• Deliver world-class member service, applying training and supporting member retention.
• Monitor market and competitor activity, providing feedback and recommendations to improve MDU products and services.

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP)
• Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet‑ups, and company‑wide events.