Read more

Essex County Council; Essex; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

LGPS

Holiday entitlement

Flexible working

Employee assistance programme

Cycle to work

Car lease scheme

Gym membership discount

Free parking

Job summary

Maldon District Council is seeking a skilled ICT professional to monitor and enhance the performance and reliability of its critical systems. The role requires hands-on experience with Azure cloud, ITSM practices and effective collaboration with IT projects and support teams.

You will help transition complex projects into business-as-usual operations, maintain comprehensive technical records and contribute to continuous improvement of service delivery.

Qualifications

• Degree or equivalent experience with ongoing CPD and technical knowledge across ICT systems, infrastructure, cloud services and service management.
• Hands-on experience in ICT service delivery, in local-authority-scale environments, and with Azure cloud platforms.
• Strong knowledge of ITSM practices, change control and incident investigation.
• Understanding cyber security, resilience, backup and recovery, and information governance.

Responsibilities

• Monitor performance, availability and health of ICT systems and services, identifying issues and risks.
• Provide specialist technical support across ICT services and assist with incidents and service disruptions.
• Support transitions of IT projects and upgrades into BAU with proper handover and documentation.
• Collaborate with IT support and project teams to ensure systems are stable, secure and supportable.
• Maintain technical records, system documentation and monitoring information for continuity.
• Identify opportunities to improve system performance, resilience and monitoring arrangements.

Skills

Azure cloud

ITSM practices

System monitoring

Security awareness

Technical support

Education

Relevant degree

Job description

Maldon District Council is working in partnership with Essex Shared Services to support the role of ICT Centralised Services a full-time position offering hybrid working with an expectation of attending the office one day per week. Check out Maldon's

careers page to see what it's like to work for Maldon.

Role Purpose:

• Provide specialist technical support across ICT services by monitoring, maintaining and assuring the performance, availability and stability of the Council's ICT systems and infrastructure.
• Act as a central technical resource between IT projects and IT support, supporting the transition of systems, upgrades and changes into business-as-usual service.
• Monitor system performance, alerts and incidents to identify emerging issues, risks or service degradation and support timely resolution.
• Support business-as-usual ICT services by responding to and assisting with technical incidents and problems when required, flexing effort in response to operational need.
• Provide technical input and assurance to IT projects, ensuring systems are stable, secure and supportad services operate in line with agreed standards, security requirements, policies and best practice.
• Maintain accurate technical records, documentation and monitoring information to support effective service management and continuity.
• Work collaboratively with IT support, project teams and suppliers to deliver reliable, resilient and customer-focused ICT services.
• Be a role model for the service, demonstrating professionalism, resilience and a strong focus on communication, continuous improvement and service quality.

Accountabilities - Service Delivery:

• Monitor the performance, availability and health of ICT systems, infrastructure and services, identifying issues, trends and risks and supporting timely resolution.
• Provide specialist technical support across ICT services, contributing to the resolution of incidents, problems and service disruptions where required.
• Support the transition of IT projects, system changes and upgrades into business-as-usual support, ensuring appropriate handover, documentation and technical assurance.
• Work closely with IT support and project teams to ensure systems are stable, secure and supportable, providing technical input and challenge where appropriate.
• Maintain and update technical documentation, system records and monitoring information to support effective service management and continuity.
• Identify opportunities to improve system performance, resilience and monitoring arrangements, contributing to continuous improvement activity.
• Support compliance with ICT policies, security standards, data protection requirements and technical governance arrangements.
• Engage with internal teams and external suppliers as required to support effective ICT service delivery and issue resolution.

The Experience You Will Bring:

Qualifications and Knowledge: A strong candidate will have a relevant degree or equivalent experience, supported by ongoing CPD and technical knowledge across ICT systems, infrastructure, cloud services and service management. You'll bring hands‑on experience in ICT service delivery, with a solid understanding of local‑authority‑scale environments, Azure cloud platforms, system monitoring, performance management and ITSM practices. You should understand how projects transition into BAU support, be aware of cyber security, resilience, backup and recovery, and have strong knowledge of information governance and data protection. Crucially, you'll recognise how ICT underpins wider council operations and frontline services.

Experience: A strong candidate who has hands‑on experience in technical ICT support within medium or large organisations, confidently monitoring live systems, responding to alerts and resolving or escalating issues. You'll have experience supporting both BAU services and project changes, working with cloud platforms like Azure, following ICT standards and change control, and contributing to incident investigation and service improvement. You'll work collaboratively with teams and suppliers, managing competing priorities and adapting to changing operational demands in a technical environment.

Skills and Ability: A strong candidate who will bring solid technical aptitude, able to monitor and interpret system performance, investigate issues and take appropriate action. You'll work confidently across BAU and project activity, using strong problem‑solving skills, clear communication and the ability to explain technical matters to non‑technical colleagues. You'll collaborate effectively with ICT teams, stay organised while managing competing tasks, remain calm in a live operational environment, and use ICT tools and Microsoft applications to track activity and maintain accurate records. A willingness to continue developing your technical skills as systems evolve is essential.

We are able to offer ongoing training opportunities to the successful candidate to support your career growth.

Be part of Maldon District Council - 'Where Quality of Life Matters'

Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources.

To download or listen to a presentation of the Corporate Plan 2025-2028 click

here

Maldon District Council plays a crucial role in the development and prosperity of the District, working for the good of the community and the long term benefit of residents, you can be part of our friendly team. From front line customer facing roles to policy and strategy, the work of the Council is diverse and dynamic.

In addition to a competitive salary, you will be entitled to a range of benefits, including:

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.

Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.

For further information about the organisation, please visit the

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.