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Lords Group Trading Plc; Dewsbury; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Job summary

AW Lumb & Co Ltd in Dewsbury is seeking an experienced Credit Controller to join our head office team and take ownership of the timely collection of customer debt while protecting strong customer relationships. Hours: 8.30am–5pm, Mon-Fri; Discretionary bonus scheme.

Reporting to the Finance Director, you will handle account queries, coordinate with internal colleagues, and ensure payments move smoothly across the business, contributing to healthy ledgers and cash flow.

Responsibilities

• Building and maintaining strong relationships with customers
• Managing and maximising the collection of outstanding debt
• Monitoring customer accounts and reviewing arrears
• Contacting customers by phone, email and letter
• Investigating and resolving account and payment queries
• Working with internal teams to resolve issues quickly
• Processing customer payments and managing the company payment platform
• Opening new customer accounts in line with company procedures
• Liaising with our credit insurer and reviewing credit limits
• Producing reports on cash turn, over‑trading and overall ledger health
• Recommending improvements to our credit control processes
• Reconciling daily trade counter takings and preparing cash for banking at our Dewsbury branch

Job description

Build relationships. Build strong cash flow. Build your career with A W Lumb.

We’re looking for an experienced Credit Controller to join the team at AW Lumb & Co Ltd, based at our Head Office in Dewsbury.

Reporting to the Finance Director, you’ll play an important role across the whole business, taking responsibility for the timely

collection of customer debt while helping us maintain strong customer relationships and manage credit risk effectively.

This is a hands‑on role where you’ll be managing customer accounts, resolving queries and working closely with colleagues across

the business to keep payments and accounts moving.

What you’ll be doing

• Building and maintaining strong relationships with customers
• Managing and maximising the collection of outstanding debt
• Monitoring customer accounts and reviewing arrears
• Contacting customers by phone, email and letter
• Investigating and resolving account and payment queries
• Working with internal teams to resolve issues quickly
• Processing customer payments and managing the company payment platform
• Opening new customer accounts in line with company procedures
• Liaising with our credit insurer and reviewing credit limits
• Producing reports on cash turn, over‑trading and overall ledger health
• Recommending improvements to our credit control processes
• Reconciling daily trade counter takings and preparing cash for banking at our Dewsbury branch

What we’re looking for

You’ll be comfortable taking ownership of a busy credit control function and confident communicating with customers at all levels.

You’ll need to be organised, commercially aware and able to balance effective debt collection with maintaining positive customer

relationships. Just as importantly, you’ll be someone who spots problems, follows them through and isn’t afraid to pick up the

phone when something needs resolving.

Hours: 8.30am – 5pm Monday to Friday

Benefits: Discretionary bonus scheme

Company Description

A.W. Lumb has been serving trade professionals, contractors, developers and homeowners across the North of England since 1964.

Built on trusted customer relationships, quality products and dependable service, we have grown into a respected independent

builders' merchant. As part of Lords Group Trading, we combine the heritage of a long‑established business with the ambition,

energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and

encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team,