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Get Set UK Group; Crawley; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

25 days annual leave

Health and wellbeing support

Pension scheme

Job summary

Get Set UK is offering an Apprenticeship as an Administrator in Crawley. You will support RESTART Advisers, welcome clients, answer calls, book appointments and maintain records while completing a Level 3 apprenticeship.

No prior office experience is required; potential, reliability and a willingness to learn are valued as you build confidence and take on real responsibilities from day one.

Qualifications

• GCSE English and Maths at Grade 9-4 (Grade C equivalent) or above.
• A genuine interest in administration, business support or customer service, and commitment to completing the Level 3 apprenticeship.
• Clear, polite communication and confidence speaking with people face to face or by telephone.
• Basic digital skills, including using computers, email and Microsoft Office or similar applications.
• Evidence of reliability and commitment through education, employment, volunteering, caring responsibilities, clubs or other activities.
• Evidence of completing tasks, coursework, projects, responsibilities or agreed objectives.
• Good attention to detail, organisation and the ability to follow instructions and agreed processes.
• Willingness to ask questions, receive feedback and keep developing your skills.
• Previous administration or office experience is not required. We are interested in what you can learn as well as what you can already do.

Responsibilities

• You will welcome visitors, answer incoming calls and respond to straightforward enquiries.
• You will support RESTART Advisers with appointment booking, diaries, outbound client calls, scanning and filing.
• You may provide basic Information, Advice and Guidance after training.
• You will handle personal information with accuracy, confidentiality and professionalism.

Skills

Communication

Reliability

Willingness to learn

Digital literacy

Education

GCSE English & Maths (9-4)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Start your career. Build skills that last.

This is more than an opportunity to gain a qualification. It is a chance to start a professional career in administration while learning on the job, building confidence and taking on real responsibility from day one.

As an Apprentice Administrator, you will support our RESTART team and help keep a busy, people-focused office running smoothly. You will welcome clients, answer calls, organise appointments, maintain accurate records and support colleagues with essential administration, while completing your Level 3 apprenticeship learning alongside the role.

You do not need previous office experience. We are looking for potential, reliability and a genuine willingness to learn.

Before you apply: the essentials

To be considered, your CV and application must clearly demonstrate:

GCSE English and Maths at Grade 9-4 (Grade C equivalent) or above.

A genuine interest in building a career in administration, business support or customer service, and commitment to completing the Level 3 apprenticeship.

Clear, polite communication and confidence speaking with people face to face or by telephone.

Basic digital skills, including using computers, email and Microsoft Office or similar applications.

Evidence of reliability and commitment through education, employment, volunteering, caring responsibilities, clubs or other activities.

Evidence of completing tasks, coursework, projects, responsibilities or agreed objectives.

Good attention to detail, organisation and the ability to follow instructions and agreed processes.

Willingness to ask questions, receive feedback and keep developing your skills.

Previous administration or office experience is not required. We are interested in what you can learn as well as what you can already do.

Useful, but not essential

Customer service or experience dealing with members of the public.

Experience organising appointments, activities, records or information.

Familiarity with Word, Excel, Outlook or similar digital tools.

The real job

You will often be the first person a client speaks to and the first face they see when they arrive. You will welcome visitors, answer incoming calls, respond to straightforward enquiries and make sure people reach the right colleague.

Alongside reception, you will support RESTART Advisers with appointment booking, diaries, outbound client calls, scanning, filing, correspondence and accurate record keeping. Once trained, you may also provide basic Information, Advice and Guidance.

You will handle personal information, so accuracy, confidentiality and professionalism matter.

Learn, develop and build your career

An apprenticeship gives you something different from simply studying for a qualification. You will learn while doing meaningful work, with opportunities to put new skills into practice straight away.

You will develop experience in administration, customer service, communication, digital systems, diary management and professional working. You will learn how a structured service operates and build examples of real responsibilities and achievements that can strengthen your future career.

There will be plenty to learn. We do not expect you to arrive knowing everything. We do expect you to be curious, dependable, open to feedback and willing to take increasing ownership as your skills develop.

What success looks like

Clients receive a welcoming, professional service. Appointments and records are accurate, agreed actions are completed and colleagues can rely on your support.

You make progress with your apprenticeship, learn from feedback and become increasingly confident and capable in your role.

The working reality

This is a busy, client-facing office where priorities can change during the day. You will balance visitors, telephone calls, appointments, administration and apprenticeship learning. Being punctual, organised and willing to ask for help when you are unsure will be important.

What you get

25 days' annual leave, increasing with service.

Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.

24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.

Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.

Up to £360 a year through IncentFit for eligible activities.

Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

About Get Set UK

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.

Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners.

Recruitment process

We assess your CV and application against the essential criteria and the evidence you provide. Keep your CV clear and concise and focus on relevant examples from education, work, volunteering or other responsibilities that show what you personally did, achieved or completed.

If shortlisted, the process may include a recruitment call or Teams conversation, role-related questionnaire, assessment or testing, and a hiring-manager interview with a task or practical exercise where relevant.

Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.

As part of our recruitment process, you will be required to provide a complete and accurate history of your employment and other relevant activity for the previous five years, including explanations for any gaps, together with referee details covering the previous three years.

Please ensure the information you provide is complete and accurate, as we may be unable to progress your application until our safer recruitment requirements have been completed.

Depending on the role, further pre-employment checks may include references, right-to-work checks, DBS checks and/or other appropriate vetting.

Any offer is conditional on satisfactory applicable checks. Preparation, responsiveness and attention to detail matter throughout the process.

Eligibility and inclusion

You must have the full right to work in the UK. Sponsorship is not available for this role.

Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

If you are ready to learn, take responsibility and turn your Level 3 apprenticeship into the start of a professional career, apply today.

Additional information

We reserve the right to close applications early, so we encourage early applications.

Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required.

This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.

Get Set UK does not accept unsolicited CVs from agencies.