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Get Set UK Group; Ilford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Sales bonus

Annual leave

Health & wellbeing

Pension

Assistance programme

Job summary

Get Set UK, based in Ilford, is hiring an Employment Advisor to help people overcome barriers to employment through structured coaching and CV support.

The role blends employability advice with a significant sales element: you will generate vacancies, arrange interviews and make cold calls to employers.

You'll manage 50-70 caseloads, handle up to eight appointments a day, track outcomes and contribute to a pipeline that rewards job starts.

Qualifications

• Experience supporting, advising or influencing customers towards practical outcomes.
• Evidence of achieving sales, performance or outcome targets.
• Experience managing multiple relationships, appointments or competing priorities.
• Confidence starting conversations, including outbound telephone contact, and handling rejection professionally.
• Evidence of commitment, reliability and consistently delivering high standards of work.

Responsibilities

• Help participants with CVs, applications and interview prep.
• Identify suitable vacancies and develop routines to meet employer expectations.
• Make regular cold calls to employers to generate vacancies and interviews.
• Manage a caseload of around 50–70 people with timely record-keeping.
• Follow up with participants and keep case notes up to date.

Skills

Customer service

Sales experience

Cold outreach

MS Office

Education

Experience in employability/recruitment

Tools

CRM software

Email/phone outreach

Job description

Your next step. Helping someone take theirs.

You will help people facing barriers to employment turn plans into practical progress and sustainable work.

This is employment coaching with a significant sales element. You will manage a caseload of around 50 to 70 people, deliver up to eight appointments on a busy day and make cold sales calls to employers to generate vacancies, interviews and jobs. Success is measured through employment outcomes, and the role includes a sales bonus of up to £800 per quarter based on job starts and outcomes.

Before you apply: the essentials

To be considered, your CV and application must clearly demonstrate:

Experience supporting, advising or influencing customers, clients or participants towards practical outcomes.

Evidence of achieving sales, performance or outcome targets.

Experience managing multiple customer relationships, appointments or competing priorities.

Confidence starting conversations, including outbound telephone contact, and handling rejection professionally.

Evidence of commitment, reliability and consistently delivering high standards of work.

Ability to explain your recent employment history clearly, including gaps or short-term roles during the previous five years.

Confident working knowledge of Microsoft Office applications, with ability to learn other digital systems.

Your application is part of the evidence

This role involves helping people improve CVs, complete applications, prepare for work and understand what employers expect. Some of the people you support will arrive with unclear CVs, unexplained employment gaps, limited recent experience or a work history affected by caring responsibilities, health, redundancy or other circumstances. Others may not yet be ready for work and will need structured support to build towards it.

You do not need a perfect employment history to work here, and a career gap or short-term role will not count against you simply because it exists. What matters is that you explain your experience clearly and give us evidence of your reliability, commitment and results.

As an Employment Advisor, you will regularly ask participants to do exactly these things. You will help them present their experience clearly, follow employer instructions, evidence their strengths and address questions about their employment history confidently.

Your own application is therefore an important opportunity to demonstrate that you understand the standard you will be helping our participants achieve.

Useful, but not essential

Experience in employability, recruitment, business development, careers, education, housing, sales, customer service, retail or hospitality leadership could be useful. Previous employability experience is not essential.

The real job

Every person starts somewhere different. You will understand their skills, experience, goals and barriers, agree practical actions and keep those actions moving towards employment.

You will support CVs and applications, prepare people for interviews, identify suitable vacancies and help them develop the routines and behaviours employers expect.

Sometimes you will encourage someone whose confidence is low. At other times, you will need to challenge repeated non-attendance, incomplete actions or unrealistic expectations. Empathy matters, but so does accountability.

There is also a significant sales element. You will make regular

cold sales calls to employers who may not know Get Set UK. You will identify recruitment needs, promote suitable candidates, handle objections and turn conversations into vacancies and interviews.

Sales is not an occasional addition. It is a core and measured responsibility.

Alongside appointments and employer calls, you will follow up people who disengage, maintain accurate case notes and keep actions and records up to date.

What success looks like

Within 90 days, you should be confidently managing a caseload of around 50 to 70 people, running a purposeful diary and maintaining accurate, timely records.

You should also be making confident cold sales calls, developing an employer pipeline and promoting candidates effectively.

Your performance will be measured through vacancy generation, job starts, sustained employment and the quality of your casework. The role includes a sales bonus of up to £800 per quarter based on job starts and outcomes, directly rewarding the employment results you help create.

The working reality

This is an office-based, target-driven role combining coaching, case management, administration and sales.

Employers will say no. Participants will miss appointments. Progress can be slow. You will receive feedback and be accountable for results.

If you are looking for a largely remote role, or a coaching position without sales and measurable outcomes, this is unlikely to be the right fit.

What you get

• Sales bonus of up to £800 per quarter, based on job starts and outcomes.
• 25 days' annual leave, increasing with service.
• Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
• 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
• Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
• Up to £360 a year through IncentFit for eligible activities.
• Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

About Get Set UK

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.

Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners.

Eligibility and checks

You must have the full right to work in the UK. Sponsorship is not available for this role.

Any appointment will be subject to satisfactory right-to-work checks, references and the pre-employment, safeguarding and DBS checks applicable to the role.

Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

Additional information

We reserve the right to close applications early, so we encourage early applications.

Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required.

This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.

Get Set UK does not accept unsolicited CVs from agencies.