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Web Recruit Ltd; Coventry; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary of £35,291 per annum

25 days' annual leave + bank holidays

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Job summary

ACH is a social enterprise delivering housing and income support services in the UK. We are seeking a Housing & Income Team Leader to join on a full-time, permanent basis, working 37.5 hours per week, Monday to Friday.

You will lead a team delivering high-quality housing management and income collection, maximise rental income, and reduce arrears across a diverse portfolio. A driving licence and sector experience are essential for this impactful role.

Qualifications

• Two years’ experience in the social housing sector.
• Experience managing income collection services.
• Demonstrable experience working with refugees and asylum seekers.
• Knowledge of housing legislation and welfare reform.

Responsibilities

• Lead delivery of high-quality housing management and income collection services across the housing portfolio.
• Manage income recovery, maximise rent collection and reduce arrears.
• Oversee lettings, voids, tenancy management, safeguarding and anti-social behaviour.
• Oversee housing management activities to ensure statutory compliance and policy adherence.
• Coordinate with external agencies and prepare notices/invoices.

Skills

Leadership

Negotiation

Communication

Interpersonal skills

Education

Degree-level education or equivalent training

Job description

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025 we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Housing & Income Team Leader to join us on a full-time, permanent basis, working Monday to Friday, 37.5 hours per week.

Our Commitment to You

• Salary of £35,291 per annum
• 25 days' annual leave, plus bank holidays
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a rewarding opportunity for a social housing professional with extensive income recovery experience and great leadership skills to join our purpose-driven organisation.

You’ll have the chance to carve out the exciting next chapter in your career, building on your leadership expertise, expanding your overall knowledge and further establishing yourself as a highly capable housing professional.

Most importantly, you’ll experience the satisfaction of knowing your work has a genuine purpose, helping refugees and migrants sustain their tenancies and build independent, successful lives in the UK.

What You’ll Be Doing

As our Housing & Income Team Leader, you will lead the delivery of high-quality housing management and income collection services across our housing portfolio.

Leading a team of Housing Officers and Assistants, you will manage income collection and recovery, maximise rental income and reduce arrears. You will oversee complex cases and support your team to deliver a responsive, consistent service that promotes tenancy sustainment.

You will also oversee housing management activities, ensuring properties and services meet statutory requirements and relevant policies and procedures. This will include maintaining high standards across lettings, voids, tenancy management, safeguarding and anti-social behaviour.

Additionally, you will:

• Implement appropriate debt recovery and enforcement measures
• Prepare legal notices and invoices and monitor payment arrangements
• Liaise with government agencies, local authorities and other external organisations
• Ensure referrals, needs assessments and risk assessments are completed
• Monitor property health and safety compliance and report repairs and maintenance

What We’re Looking For

To be considered as a Housing & Income Team Leader, you will need:

• At least two years’ experience within the social housing sector
• Experience of managing income collection services
• Demonstrable experience of working with refugees and asylum seekers
• An understanding of County Court and Magistrates’ Court processes
• Knowledge of legal processes for debt recovery
• Knowledge of welfare reform and its impact on housing providers and tenants
• Knowledge of housing legislation, including the Housing Act 1985
• Excellent leadership skills
• Excellent listening, negotiation, written communication and interpersonal skills
• A degree-level education or equivalent relevant training or experience
• A full, valid UK driving licence and access to your own vehicle

The closing date for this role is 15th October 2026.

Other organisations may call this role Housing Team Leader, Housing Services Supervisor, Housing Manager, Housing Services Team Leader, Housing Management Team Leader, Rent and Income Team Leader, Senior Housing Officer, or Housing Services Manager.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.