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Emmaus Coventry & Warwickshire; Coventry; On-site; GBP 32,000 - 39,000; Full time

Job summary

Emmaus Coventry & Warwickshire seeks a Charity Operations Manager in Coventry to oversee daily activities and ensure smooth operations, leading the Community and Enterprise Teams. The role requires at least 3 years of management experience, ability to mentor and lead, and to develop external partnerships, policy, and marketing to help the charity become financially self‑sustainable.

You will join a dynamic team, contribute to communications and development, with a 37.5-hour week and a starting

Qualifications

• Minimum of 3 years management experience.
• Ability to support, mentor, coach, motivate and lead.
• Experience of managing challenging behaviour and conflict resolution.
• Managing multi‑faceted operations/sites.
• As a member of the Management Team, you will also actively contribute to external communications, policy development, business development and marketing.

Responsibilities

• Oversee daily business activities to ensure smooth operations.
• Provide leadership to the Community and Enterprise Teams.
• Develop links with referral partners and establish new partnerships.
• Report to the Director and promote a supportive environment for companions.
• Deliver strategic priorities to support the community towards becoming financially self‑sustainable.

Skills

Leadership

Management

Mentoring/Coaching

Conflict Resolution

Operations Management

Job description

Want to join a dynamic organisation and help homeless people rebuild their lives?

We are seeking a highly motivated and experienced Charity Operations Manager to oversee daily business activities and ensure the smooth functioning within our organisation. The Operations Manager, based in Coventry, will be responsible for the management of activities relating to the support and development of companions in a manner that embodies the Emmaus ethos. We are looking for someone to provide effective leadership and management to the Community and Enterprise Teams. In line with our strategic priorities, the Operations Manager will further develop links with referral partners and establish new partnerships.

Working alongside companions and reporting to the Director, the successful candidate will be expected to provide and promote a supportive and nurturing environment for companions whilst also successfully delivering strategic priorities to support the community towards becoming financially self‑sustainable.

The successful candidate must demonstrate the following:

Minimum of 3 years management experience

Ability to support, mentor, coach, motivate and lead

Experience of managing challenging behaviour and conflict resolution

Managing multi‑faceted operations/sites

As a member of the Management Team, you will also actively contribute to external communications, policy development, business development and marketing.

If you have the personal qualities, relevant experience, skills, and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future

Terms of Employment

This is a permanent full‑time role, 37.5 hours per week, with a starting salary of 35k

Monday‑Friday with flexibility to cover sickness and holidays as required. Participating in a 1-in-4 emergency on‑call rota, providing responsive support as required.

Employee Assistance- a 24/7 employee assistance scheme is available

25 days per year annual leave plus Bank Holidays and your birthday off

Training & Development : Individually tailored induction, training and development