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Brook Street; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Job summary

Brook Street is recruiting for an on-site role to monitor contractor work at Ministry of Defence properties and ensure standards are met. Travel to various sites, inspect works, and complete daily admin back at base.

The role requires a full UK driving licence, ability to navigate properties, and adherence to safety regulations. 37 hours weekly, office-based and on-site visits, with a pay rate of £15.98 per hour.

Qualifications

• A strong work ethic and practical approach to property and service standards.
• Understanding of property repairs and basic property knowledge is helpful.
• Comfortable using Microsoft applications for day-to-day office tasks.
• Willingness to shadow other officers before going out on site independently.
• Full UK driving licence is essential.
• Physical fitness for visiting properties.
• Commitment to compliance and safety expectations.

Responsibilities

• Visiting Ministry of Defence properties to monitor contractor work quality.
• Checking property work and escalating if standards aren’t met.
• Occupant monitoring and management within an allocated portfolio.
• Carrying out handovers to ensure families receive required service.
• Supporting stakeholder engagement activities as needed.
• Undertaking assurance checks on service delivery and supplier work.
• Managing complaints (level 2) in a timely manner.
• Handling assurance activities for time reliefs within approved limits.
• Maintaining caseload to agreed standards.
• Supporting delivery of additional services as delegated.
• Ensuring compliance and mandatory training is observed.

Skills

Strong work ethic

Attention to standards

Microsoft Office proficiency

Willingness to shadow on-site

Full UK driving licence

Physical fitness for site visits

Compliance and safety mindset

Education

Estate/property management background helpful

Tools

Microsoft Office

Job description

Working pattern: Mon-Fri, fully office based / out on-site attending properties

Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day)

Pay rate: £15.98 per hour

Assignment length: until 31/03/27, with possible extension

Clearance Required: Basic DBS will be processed by Brook Street

If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base.

What you'll be doing:

• Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
• Checking property work and escalating if standards aren't being met
• Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
• Conducting handovers when requested to ensure families receive the required level of service
• Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
• Undertaking assurance checks on service levels and the quality of work provided by suppliers
• Managing complaints (level 2) in a timely manner
• Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
• Keeping on top of an allocated case workload to agreed standards
• Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Being mindful of compliance, including inspections and mandatory training expectations
• Ensuring safe lone working practices when required

What you'll bring:

• A strong work ethic and a practical, conscientious approach to property and service standards
• An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
• Comfortable using Microsoft applications for day-to-day office tasks
• Willingness to shadow other officers before going out on site independently
• A
• full UK driving licence is essential (fleet vehicles can be used if needed)
• Physical fitness for visiting properties, including going up and down stairs
• Commitment to compliance and safety expectations (including health and safety training.