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Bradford Trident Ltd; Bradford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bradford Trident Ltd seeks a confident, numerate home energy advisor to support vulnerable customers with energy advice and safety information. You will help deliver a home energy efficiency and carbon monoxide awareness service to lift people out of fuel poverty and avoid CO poisoning.

You will provide information and advice by telephone and in-person at drop-ins and home energy assessments, maintain records, and promote the service through outreach activities.

Qualifications

• Confident and numerate
• Client focused and highly motivated
• Good understanding of physics
• Excellent people skills
• Eye for detail

Responsibilities

• Energy triage to understand household issues and energy needs
• Provide energy behaviour change recommendations
• Share carbon monoxide safety information
• Discuss Priority Services Register eligibility
• Refer to income maximisation services when appropriate
• Distribute Keep warm packs where suitable
• Refer for small energy efficiency measures where appropriate
• Refer to other support services as needed
• Provide information and advice by telephone and in person at drop-in sessions and home energy assessments
• Maintain accurate and timely case records
• Promote the service by giving talks at outreach venues
• Home Energy Awareness training will be provided to the right candidate.

Skills

Numeracy

People skills

Attention to detail

Physics knowledge

Communication

Job description

Bradford Trident seeks a confident, numerate, client focused, highly motivated home energy advisor with a good understanding of physics, excellent people skills and an eye for detail. The successful candidate will help deliver a home energy efficiency and carbon monoxide awareness service to help lift local people out of fuel poverty and avoid carbon monoxide poisoning.

To provide support to vulnerable customers relating to:

• Energy triage (a short conversation which aims to understand a household’s issues and energy needs, ready to then provide appropriate support and signposting)
• Energy behaviour change recommendations
• Carbon Monoxide safety information
• Priority Services Register conversations
• Referral to income maximisation services (as appropriate)
• Distribution of Keep warm packs (as appropriate)
• Onward referral for small energy efficiency measurers (as appropriate)
• Referral to other support services (as appropriate).
• Information and advice, by telephone and in personal contact both at the drop-in sessions and Home Energy Assessments in people’s homes, where appropriate, to act on their behalf and represent their interests with third parties
• To maintain accurate and timely records and maintain case records
• Promote the service by giving talks on energy advice at outreach venues.

Home Energy Awareness training will be provided to the right candidate.