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Leonardo Hotels; Bradford; On-site; GBP 32,000 - 52,000; Full time

Job summary

Leonardo Hotels is seeking a Front Office Manager to direct strategic initiatives for the Front Office and oversee daily operations, guiding the team to deliver memorable guest experiences in line with brand standards. You will act as an ambassador for the property and the Leonardo Hotels estate, upholding the company vision and values.

You will lead a busy team, ensuring service excellence, staff engagement, and collaboration with other departments to exceed guest expectations and achieve KPIs.

Qualifications

• Proven experience in front office management in hospitality.
• Strong leadership and people development skills.
• Customer-focused with a passion for service excellence.

Responsibilities

• Lead the Front Office team to drive KPIs and guest satisfaction.
• Deliver exceptional guest service and maintain Leonardo Hotels standards.
• Take on Duty Manager responsibilities as required and collaborate with hotel departments.

Skills

Leadership

Guest service

Team management

Hospitality

Job description

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

If you're our ideal Front Office Manager, you will:

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required - take the chance to get involved in other areas of the hotel!