Clinical Admin Support Officer

Frimley Health NHS Foundation Trust; Wexham Court; On-site; GBP 11,000 - 14,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Band 3 FLS Administrator to support the Fracture Liaison Service across our sites. The role focuses on coordinating administrative tasks, monitoring patient pathways and ensuring timely patient progression within a busy hospital environment.

You will be highly organised, proactive and have excellent communication skills, with a focus on patient-centered care and collaboration with clinical teams across Wexham Park Hospital and other Frimley Health

Qualifications

• Good general education to GCSE standard or equivalent.
• NVQ Level 3 in Administration or equivalent practical experience.
• Proficient keyboard and IT skills, including use of Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Coordinate the day-to-day administrative activities of the Fracture Liaison Service.
• Monitor patient pathways and help ensure timely progression of care.
• Proactively recognise potential problems and work with colleagues to address them.
• Work with FLS Practitioners and clinical teams to support the patient journey.
• Provide a professional, friendly and responsive service to patients and professionals.

Skills

Computer literacy

Independent & team worker

Verbal & written communication

Data protection & confidentiality

Workload prioritisation

Organisational & numeracy skills

Education

GCSE level or equivalent

NVQ Level 3 in Administration

Microsoft Office proficiency

Tools

EPIC patient information system

Hospital information systems

Job description

Job Overview

Band 3, 18.75 hours per week

We are looking for an organised, proactive and compassionate FLS Administrator to join our Fracture Liaison Service team.

Working closely with our Fracture Liaison Specialist Practitioners, you will play an important role in supporting patients through their care pathway, helping to ensure that they receive timely, coordinated and effective support.

What you’ll do

• Coordinate the day-to-day administrative activities of the Fracture Liaison Service.
• Monitor patient pathways and help ensure that patients progress through their care in a timely manner.
• Proactively recognise potential problems and work with colleagues to address them.
• Work closely with the FLS Specialist Practitioners and wider clinical teams to support a smooth and effective patient journey.
• Provide a professional, friendly and responsive service to patients, colleagues and other healthcare professionals.

What we’re looking for

You’ll be highly organised, proactive and approachable, with excellent communication and telephone skills. You’ll be comfortable working independently, prioritising competing demands and knowing when to seek support or escal

Join us and become an important part of a team that helps patients receive the right support at the right time.

The role is primarily based at Wexham Park Hospital, with cross-site working across Frimley Health NHS Foundation Trust as required.

Main duties of the job

• The post holder will work across Frimley Health acute trust sites, providing specialist administrative support to the Fracture Liaison Service (FLS) and contributing to the effective management of patients with fragility fractures.
• The Clinical Administration Support Officer plays an integral role in supporting the development, monitoring, and coordination of patient pathways within the FLS.
• The post holder will help ensure the delivery of high-quality patient care and effective communication throughout the fragility fracture pathway.
• Key responsibilities include booking appointments and blood tests, monitoring and validating DEXA scan waiting times, and escalating concerns or delays to the clinical team as appropriate.
• Effective tracking and monitoring of fragility fracture pathways will support the Trust in delivering the objectives of the Thames Valley Integrated Care System by promoting integrated, evidence-based care, reducing unwarranted variation, and strengthening secondary fracture prevention.
• The role will contribute to the achievement of commissioning requirements, NICE guidance, and national standards of care while supporting improved patient outcomes, reducing future fracture risk, and enhancing system-wide efficiency across the Thames Valley region.

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications

• Good general education to GCSE standard or equivalent
• NVQ Level 3 in Administration or equivalent practical experience
• Proficient keyboard and IT skills, including use of Microsoft Office applications (Word, Excel, PowerPoint)

Desirable criteria

• ECDL qualification

Experience

• Experience of administrative/secretarial duties
• Experience working in an office environment
• Experience working effectively within a team
• Ability to work in a busy environment and remain calm under pressure

Desirable criteria

• Experience of working within the NHS/hospital environment
• Experience providing general non-clinical advice

Skills and Knowledge

Essential criteria

• Good computer literacy and keyboard skills
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills with patients, colleagues and other professionals
• Understanding of Data Protection, confidentiality and information governance requirements
• Ability to prioritise and manage workload effectively
• Good organisational, numeracy and literacy skills
• Ability to follow instructions and elevate concerns appropriately
• Ability to use tact and diplomacy when handling sensitive information
• Flexible and adaptable to changing service needs

Desirable criteria

• Knowledge of EPIC patient information system
• Knowledge of medical terminology
• Knowledge of hospital information systems
• Call centre/customer service experience
• Knowledge of NHS performance targets
• Ability to analyse situations and help resolve patient-related issues

Personal Attributes and Special Requirements

• Self-motivated, reliable and punctual
• Professional appearance and conduct
• Strong organisational and time-management skills
• Friendly, approachable and professional manner
• Ability to use initiative and work with minimal supervision
• Commitment to maintaining patient confidentiality
• Acts with integrity and professionalism
• Awareness of own strengths and limitations
• Flexible and responsive to change
• Good attendance record
• Willingness and ability to comply with Trust policies and corporate standards

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.