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Heartwood Collection; Bournemouth; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Instant pay access (EarlyPay)

Maternity & Paternity leave

Referral bonus

Food discounts

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to work

Job summary

Heartwood Collection is seeking passionate hospitality staff to join our award-winning group of pubs and brasseries. We offer a National Living Wage base with TRONC and superb development opportunities across over 40 locations as we expand to 60 by 2027.

We value people who love delivering great guest experiences, with flexible, reliable teams that keep standards high and guests feeling at home. Benefits include EarlyPay, generous leave, discounts, and a referral bonus.

Qualifications

• People skills and customer-focused attitude.
• Strong interpersonal and guest-facing abilities.
• Reliability and flexibility in a hospitality environment.

Responsibilities

• Provide warm, attentive guest service and ensure high standards of hospitality.
• Maintain cleanliness and presentation across all areas, supporting team operations.

Skills

People skills

Interpersonal skills

Guest service

Reliability

Flexibility

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

Pay is based on National Living Wage + TRONC*

Bespoke training and development through our programme

Access to the Employee Assistance Program with Hospitality Action

Instant pay access through EarlyPay

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends

A birthday gift and Long Service Recognition

Discounts on hundreds of retailers and experiences via Reward Gateway

Cycle to Work Scheme

About You:

You’re a people person with great interpersonal skills and love making guests feel special

You’re flexible, reliable, and passionate about delivering excellent service

Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

Sunday Times Best Places to Work winner 2024

Double winner at the Publican Awards 2024

Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship