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Royal College of Nursing; Birmingham; Hybrid; GBP 84,000 - 95,000; Full time

Job summary

Royal College of Nursing in Birmingham is seeking a Head of Operations for the West Midlands region. You will lead and develop senior officers, drive member recruitment and engagement, and ensure high-quality services for members across departments.

You will work as part of the Regional Management Team, shaping the region’s services, championing inclusion, and extending reach through innovative ideas while managing a hybrid work pattern with three days remote.

Responsibilities

• Lead and develop our Senior RCN Officers and oversee the work and growth of our reps and activists.
• Help drive member recruitment, retention and engagement across the West Midlands.
• Support and coach your team while championing the needs of existing and new members.

Job description

As our Head of Operations for the West Midlands Region, you’ll bring energy, positivity and strong leadership to support and guide our local team. You’ll champion truly integrated working across the professional and trade union elements of the RCN, collaborating closely with colleagues across departments to ensure a seamless and high‑quality service for members.

As a core member of the Regional Management Team, you’ll play a vital role in shaping and delivering the region’s services. You’ll ensure that members receive exceptional advice, support and representation, while modelling inclusive leadership and driving our commitment to challenge discrimination wherever it occurs.

You’ll lead and develop our Senior RCN Officers and oversee the work and growth of our reps and activists. Working with fellow regional leaders, you’ll help drive member and activist recruitment, retention and engagement across the West Midlands.

Every day will bring new opportunities to support, coach and strengthen your team. While championing the needs of our existing members, you’ll also recognise the potential of new ones—bringing fresh ideas, insight and innovation to help us grow and extend our reach.

Proud member of the Disability Confident employer scheme

Head of Operations

• Company: Royal College of Nursing
• Salary: £84,489 to £94,857 a year
• Hours: Full-time
• Location: Birmingham, B16 8PE
• Working pattern: Hybrid - 3 days remote
• Job type: Permanent
• Posting date: 18 Aug 2026
• Closing date: 17 Sept 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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