Regional Service Administrator

ROYAL COLLEGE OF NURSING; Bolton; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Annual leave 32 days + bank holidays +

Hybrid working up to 60% remote

Job summary

Royal College of Nursing is seeking a Regional Service Administrator in Bolton with a hybrid working arrangement. The role involves providing admin support for member inquiries, diary management and assisting with regional events, branch meetings, conferences and campaigns.

You will be a key member of the team, delivering excellent customer service across multiple channels and coordinating with internal and external stakeholders in a fast-paced environment.

Qualifications

• Strong customer service orientation.
• Excellent organisational and time-management skills.
• Clear, professional communication across channels.

Responsibilities

• Provide admin support for member and officer enquiries and casework.
• Manage diaries and scheduling for regional activities.
• Assist planning and delivery of regional events, branch meetings, conferences and campaigns.
• Coordinate activities with internal and external stakeholders and act as first point of contact.

Skills

Customer service

Organisational skills

Time management

Communication

Tools

Microsoft Office

Job description

Regional Service Administrator

Bolton with Hybrid working, 35 hours per week, Permanent contract

Salary £31,767- £35,757 per annum*

There is more to the RCN than you might think. We're a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference - to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life - we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn't do what we do without our people.

The role

As our Regional Service Administrator, you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from providing admin support for member and officer enquiries and casework, including diary management to supporting planning and delivery of regional events, branch meetings, conferences and campaigns. We'll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders. You'll be a key member of the team and the first point of contact to help support our membership.

The person

As a Regional Service Administrator, you'll use your positive attitude and your administrative skills to support the regional patch teams, as well as meeting demands of tight deadlines and a fast-paced work environment.

In the role you'll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You need to be able to work without supervision, have excellent time management skills and exceptional communication and customer service skills.

We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

What we offer you

• We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.
• We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
• We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Our selection process

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please email Charlotte Wilson, Office Manager.

For more information about the recruitment and selection process please contact

Opening date: 27 August 2026.

Closing date: 16 September 2026.

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Assessments/Interview date: 30 September 2026.