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The Best Connection Group Limited; Bewdley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Ongoing assignments

Online payslips

Weekly pay

Pension contribution

Free on site parking

Job summary

The Best Connection Group Limited is seeking a Customer Service Administrator to support customers throughout their journey for a UK manufacturing business.

Based in Bewdley, Worcestershire, the role runs Monday to Friday, 09:00–15:00, with free on-site parking and full training. You will handle enquiries by phone, email and online channels, process orders, support the sales and operations teams, and help maintain accurate records.

A friendly team and clear progression opportunities are offered.

Qualifications

• Previous experience in a customer service or administrative role.
• Excellent telephone and email communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Handling customer enquiries via telephone, email and online channels.
• Providing excellent customer service to customers and agents throughout the order process.
• Processing customer documentation, order acknowledgements and delivery notifications.
• Supporting after-sales enquiries and resolving customer issues professionally.
• Distributing customer sketches and obtaining approvals before production.
• Assisting with bespoke quotation requests.
• Carrying out general office administration, including filing, scanning and document management.
• Managing incoming and outgoing post.
• Coordinating the distribution of brochures, marketing materials and point-of-sale items.
• Booking accommodation and travel arrangements for installation teams when required.
• Updating internal systems and maintaining accurate customer records.
• Working closely with sales, production and installation teams to ensure a smooth customer experience.

Skills

Customer service

Administration

Telephone communication

Email communication

Organizational skills

Multitasking

Attention to detail

Team support

Education

GCSE English & Maths

Job description

The Best Connection are looking for a Customer Service Administrator for a company that manufactures and installs high-quality garden buildings across the UK. The role would involve supporting customers throughout their journey, handling administration tasks, and assisting the sales and operations teams.

Customer Service Administrator

Bewdley, Worcestershire

£12.71 per hour

Monday to Friday 09:00 - 15:00

Key Responsibilities

• Handling customer enquiries via telephone, email and online channels.
• Providing excellent customer service to customers and agents throughout the order process.
• Processing customer documentation, order acknowledgements and delivery notifications.
• Supporting after-sales enquiries and resolving customer issues professionally.
• Distributing customer sketches and obtaining approvals before production.
• Assisting with bespoke quotation requests.
• Carrying out general office administration, including filing, scanning and document management.
• Managing incoming and outgoing post.
• Coordinating the distribution of brochures, marketing materials and point-of-sale items.
• Booking accommodation and travel arrangements for installation teams when required.
• Updating internal systems and maintaining accurate customer records.
• Working closely with sales, production and installation teams to ensure a smooth customer experience.

What We're Looking For

• Previous experience in a customer service or administrative role.
• Excellent telephone and email communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and work effectively in a busy environment.
• Positive attitude and a willingness to support different departments.
• GCSEs (or equivalent) in English and Maths preferred.
• Full training and ongoing support.
• Opportunity to develop your career within a growing business.
• Free on site parking

Other benefits of working for The Best Connection Group Limited include:

• Ongoing assignments.
• Online payslips.
• Weekly pay.
• Pension contribution.

If you enjoy helping customers, have strong administrative skills and want to be part of a successful UK manufacturing business, we'd love to hear from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.