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Pollock (Scotrans) Ltd; Bathgate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Pension

Sickness scheme

Retail discounts

Job summary

Pollock Scotrans Ltd in Bathgate is seeking a Transport Operator to manage daily transport administration and coordinate the day-to-day running of the busy contract. You will work with customers and drivers, ensuring timely deliveries and adherence to compliance standards.

The role involves using IT systems, data entry, and regular liaison with internal and external teams. Training and support are provided to thrive in a fast-paced environment.

Qualifications

• Experience in logistics/transport roles.
• Knowledge of legal compliance, drivers hours and working time directives.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to prioritise workload.
• Able to work in a team and on own initiative.

Responsibilities

• Coordinate daily operations with customers and drivers to ensure smooth transport.
• Prepare daily service reports and manage data entries.
• Handle customer queries by email, phone, and in person.
• Use Traffic Management System and other IT systems for orders and updates.
• Monitor KPI for on-time deliveries, shift revenue and vehicle utilisation.
• Brief and de-brief drivers; ensure vehicle checks and defects are recorded.
• Liaise with fleet team to rectify defects promptly.
• Ensure contracted work meets customer expectations and policies.

Skills

Logistics operations

Driver hours compliance

UK geography knowledge

Communication skills

Teamwork and adaptability

Deadline driven

Organizational skills

MS Office

Tools

Traffic Management System

Vehicle Check App

Job description

About Us:

At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description:

We are currently seeking a Transport Operator in our Bathgate depot. This position will be working within the transport team and will involve all aspect of the transport administration processes and coordination of the day to day running of this busy contract.

Key Responsibilities:

• You will be required to work closely with our customers and drivers to ensure the smooth running of the operation as a whole.
• Coordination activities to include daily service reports.
• Customer relations and a range of associated administrative duties.
• Answering all queries via email, phone, and face to face.
• Using various internal/external IT systems.
• Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
• You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.
• The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.
• Ensure deliveries and collections are completed as per customer requirements whilst also monitoring KPI for delivery on time, shift revenue and vehicle utilisation.
• Managing and de-briefing drivers on a daily/weekly basis.
• Ensure vehicle checks and defects are completed and recorded via Vehicle Check App.
• Ensure units/trailers are presented for inspection as per published schedule.
• Communicating collection times and delivery bookings with customers.
• Work with the Fleet Team to ensure defects are rectified in a timely manner.
• Meet on a regular basis with Line Managers to ensure that we are operating efficiently.
• Identifying and developing additional areas where we can add value to existing contracts.
• Ensure that all contracted work is covered in line with customer expectations.
• Adherence to policies and procedures within the Business Area.

Requirements:

• Previous experience of working within a similar role in the logistics industry.
• Have a good understanding of legal compliance, driver's hours and WTD's.
• Strong geographical knowledge of the UK.
• Have excellent communication skills both verbal and written.
• Excellent organisational skills and prioritising workload.
• Working to deadlines.
• Solution driven and flexible approach to your work.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Join Pollock Scotrans Ltd?

Hours:

18:00hrs-06:00hrs, 4on 3off - Friday-Monday.

Training:

Monthly Courses for a variety of areas.

Benefits:

• Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Growth:

Explore opportunities for professional development within our expanding business.

Company Benefits:

• Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

Extras:

• Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.

Wellbeing Support:

Benefit from the Retail Trust Wellbeing Support* program.

Team Environment:

Be part of a strong culture of teamwork and collaboration.

Eligibility:

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.