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Traditional Range Services Ltd; Abermule; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Weekly pay

Profit share

Training provided

Flexible schedule

Small-business environment

Role development

Job summary

Traditional Range Services is a small, family-run business in Abermule, Powys, seeking a friendly, organised person for customer service and administrative support. The role involves handling calls, emails, scheduling service appointments, and updating our computer system as part of a supportive office team.

Training will be provided; previous customer service experience is useful but not essential. The position offers UK Living Wage, weekly pay and a profit-sharing scheme, with potential for

Qualifications

• Friendly and confident speaking with customers.
• Reliable and well organised, able to work independently.
• Comfortable using computers and email, with good data entry.
• Willing to learn about products and services and communicate professionally.
• Previous customer service or office experience is useful but not essential.

Responsibilities

• Answering incoming telephone calls and responding to emails.
• Booking service and repair appointments and updating records.
• Liaising with engineers and coordinating simple service tasks.
• Handling general office administration and data entry.
• Assisting other office team members as needed.

Skills

Customer service

Administration

Phone handling

Email management

Data entry

Team collaboration

Education

No formal qualifications required

Tools

MS Office

Computer literacy

Job description

Customer Service & Administrative Support

# Customer Service & Administrative Support

Traditional Range Services – Abermule, Powys

Hours: 16 hours per week

Pay: UK Living Wage

Additional benefit: Quarterly profit-share scheme

Job type: Part-time

Traditional Range Services is a growing family-run business specialising in the servicing, repair and maintenance of traditional range cookers including AGA, Rayburn, ESSE and Stanley appliances.

We are looking for a friendly and organised person to join our customer service and administration team.

The Role

The successful applicant will assist with the day-to-day running of our busy service office.

Duties will include:

• Answering incoming telephone calls
• Responding to customer emails and enquiries
• Booking service and repair appointments
• Updating customer and job information on our computer system
• Liaising with our engineers
• Helping customers with general service enquiries
• General office administration
• Assisting other members of the office team when required

About You

We are looking for someone who is:

• Friendly and confident speaking with customers
• Reliable and well organised
• Comfortable using computers and email
• Able to work independently as well as part of a small team
• Willing to learn about our products and services
• Able to communicate clearly and professionally

Previous customer service or office experience would be useful, but it is not essential, as training will be provided.

Knowledge of AGA, Rayburn, ESSE or other range cookers is not required.

Hours

The position is currently for 16 hours per week.

There may be opportunities for additional hours as the business continues to grow.

What We Offer

• UK Living Wage
• Weekly pay
• Quarterly profit-share scheme
• Training provided
• Friendly small‑business working environment
• Flexible working arrangements where appropriate
• Opportunity to develop the role as the company grows

Location

Traditional Range Services

Abermule Business Park

Abermule